Job Location Lincoln, CA 95648 Position Type On Call Education Level High School Job Shift Any Job Category Food & Beverage
The Banquet Server is responsible for providing banquet dining service and special event support to all Guests in an efficient, courteous, and professional manner displaying a high standard of customer service. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.
Essential Functions:
1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.
2. Deliver food orders following the sequence of service. Monitor Guest needs ensuring all requests are promptly fulfilled in their function assignment.
3. Participate as a Team Member with staff in producing a smoothly and efficiently run operation that meets the highest standards of customer service.
4. Assist with event preparation, set up, and closing, including, but not limited to setting up and packing away tables, table cloths and place settings, and buffets.
5. Respond to Guest questions and concerns, and direct concerns to appropriate management.
6. Communicate additional meal requirements, allergies, dietary needs, and special requests to kitchen.
7. Maintain a positive and cooperative attitude, and perform duties with a professional appearance and mannerism.
8. Provide prompt, efficient, and courteous service to Guests according to departmental standards.
9. Maintain a high level of cleanliness and awareness of sanitary practices. Ensure that all areas are kept clean and free of any potential hazards.
10. Maintain knowledge of all available menu items and service requirements.
Minimum
Qualifications:
1. High school diploma or equivalent education preferred.
2. Prior restaurant or banquet serving experience preferred.
3. Ability to maintain composure in a fast-paced environment.
4. Must be able to communicate effectively with Guests, Team Members, and management in both written and verbal form.
5. Ability to maintain a flexible work schedule including holidays, weekends and evenings.
6. Must be at least 18 years of age.
7. Must be able to obtain UAIC Tribal Gaming License.
Physical Requirements:
1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers, and symbols.
2. Ability to move up to 250 lbs. using a hand truck or flatbed cart with or without assistance.
3. Ability to lift, maneuver, and move items weighing up to 50 lbs.
4. Must be able to bend and reach to a height of six (6) feet with or without assistance.
5. Must be able to stand and walk for prolonged time periods.
6. Manual dexterity to operate job related equipment.
Thunder Valley Casino Resort is a AAA Four Diamond award-winning casino and resort in Lincoln, California, 30 miles (48 km) east of Sacramento. It is owned by the United Auburn Indian Community and opened in June 2003.
Thunder Valley was the first full Las Vegas-style casino in Northern California.
The 275,000-square-foot (25,550 m²) facility offers a variety of gaming including more than 3,000 slot machines and video machines, 100 table games (including blackjack, paigow, etc.), an expansive Bingo Room, and live poker for up to 450 players. The casino regularly holds promotions and special events including drawings, cash prizes, and tournaments. The property features a gift shop along with 19 bars and restaurants for every taste.
The expansion completed in July 2010 includes a 17-story, luxury hotel with 297 rooms including 40 well-appointed suites. The hotel also offers meeting rooms, a state-of-the art fitness center, and the luxurious Coconut Pool + Bar with private cabana and lounger rentals in season.
Scheduled to open in early 2023, The Venue at Thunder Valley is a sophisticated 4,500-seat, cutting-edge entertainment venue hosting the hottest musical acts, comedic performances, and sporting events along with space for events, conferences and banquets.
