PRINCIPAL DUTIES AND

RESPONSIBILITIES:

• Demonstrate core values of Goodwill Industries by modeling Service, Ownership, Accountability and Respect (SOAR).
• Provide assistance to banquet managers in the serving of guests during banquet functions to ensure positive guest experience.
• Set up banquet room as requested by the supervisor to include glassware, serviceware, linen
• Attend roll call meetings before events kick off in order to learn function particulars, including Goodwilll and guest expectations
• Greet and welcome guests and respond to their requests in a courteous and friendly manner
• Serve the beverage and food in the appropriate order and in tune with the expectation of the supervisor so as to ensure consistency throughout the banquet
• Quickly remove dishes as guests finish each meal at the end of each meal or function
• Abide by all corporate act, laws and requirements pertaining to serving alcoholic beverages
• Replenish beverages when necessary, and check with guests to make sure they are satisfied
• After the banquet, reset banquet room in accordance with the supervisor’s specifications to ensure the readiness of the room for other functions
• Follow attendance rules and always go to work on a regular basis
• Perform other related functions that may be assigned.

EXPERIENCE/

KNOWLEDGE/ SKILLS:

• Banquet experience preferred
• Must be willing to relate cordially with other members of the team and help co-workers with their job duties
• Must have basic knowledge of service standards, guest relations, food and beverage preparations as well as etiquette
• Ability to understand and apply written product labeling instructions to ensure the safe application of such products.