Kempinski Hotels

Banquet Operations Manager

Kempinski Hotels  •  Bangkok, TH (Onsite)  •  2 hours ago
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Job Description

Banquet Operations Manager

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Thailand - Bangkok

Description

Banquet Operations & Standards: Lead daily banquet operations—from set-up to breakdown—ensuring strict adherence to Kempinski grooming, service, and cleanliness standards, while conducting pre-event briefings for service and culinary teams.

Team Leadership & Workforce Planning: Supervise, train, and evaluate banquet staff and casual labor in partnership with HR, optimizing flexible scheduling and payroll to match business volume.

Event Planning & Cross-Department Coordination: Collaborate closely with Sales & Catering, Culinary, Stewarding, and Housekeeping to execute seamless event schedules, BEO specifications, tastings, and creative menu concepts.

Guest Relations & Client Management: Build strong rapport with event organizers and VIPs, personalize service, handle on-site inquiries/complaints promptly, and drive high guest satisfaction scores.

Financial & Inventory Management: Assist with departmental budgeting and POS operations, drive upselling opportunities, conduct monthly OS&E inventory, and minimize equipment breakage/spoilage.

Reporting & Departmental Governance: Prepare monthly performance reports, update operational manuals annually, and act as Food & Beverage Duty Manager when designated.

Key Responsibilities

Banquet Operations & Standards: Lead daily banquet operations—from set-up to breakdown—ensuring strict adherence to Kempinski grooming, service, and cleanliness standards, while conducting pre-event briefings for service and culinary teams.

Team Leadership & Workforce Planning: Supervise, train, and evaluate banquet staff and casual labor in partnership with HR, optimizing flexible scheduling and payroll to match business volume.

Event Planning & Cross-Department Coordination: Collaborate closely with Sales & Catering, Culinary, Stewarding, and Housekeeping to execute seamless event schedules, BEO specifications, tastings, and creative menu concepts.

Guest Relations & Client Management: Build strong rapport with event organizers and VIPs, personalize service, handle on-site inquiries/complaints promptly, and drive high guest satisfaction scores.

Financial & Inventory Management: Assist with departmental budgeting and POS operations, drive upselling opportunities, conduct monthly OS&E inventory, and minimize equipment breakage/spoilage.

Reporting & Departmental Governance: Prepare monthly performance reports, update operational manuals annually, and act as Food & Beverage Duty Manager when designated.

Kempinski Hotels

About Kempinski Hotels

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Munich, DE
Year Founded
Unknown
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