Job Description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA

What you will have an opportunity to do:

Banquet Manager

Department: Food & Beverage
Reports To: Director of Food & Beverage

Salary Range: $75,000 – $80,000 annually

Chaminade Resort & Spa is seeking an experienced and service-oriented Banquet Manager to oversee the planning, coordination, and execution of banquet events while delivering exceptional guest experiences. The Banquet Manager is responsible for leading banquet operations, supervising banquet associates, ensuring seamless event execution, maintaining service excellence, and driving operational efficiency. This leader works closely with the Sales & Catering, Culinary, and Food & Beverage teams to ensure every event exceeds guest expectations.

Essential Job Functions

• Oversee the daily operations of the banquet department, ensuring exceptional execution of weddings, conferences, social events, corporate meetings, and special functions.
• Lead, coach, train, and develop banquet associates to deliver outstanding service.
• Review banquet event orders (BEOs) and coordinate event details with Sales, Catering, Culinary, Stewarding, and other operational departments.
• Conduct pre-event meetings to communicate event details, service expectations, timelines, and guest preferences.
• Ensure banquet rooms and event spaces are properly set according to specifications and company standards.
• Monitor event execution to ensure quality service, presentation, and guest satisfaction.
• Resolve guest concerns promptly and professionally while maintaining a positive experience.
• Develop and manage banquet staffing schedules based on event volume while controlling labor costs.
• Monitor payroll, overtime, labor productivity, and departmental expenses.
• Maintain inventory and oversee banquet equipment, linens, china, glassware, and supplies.
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
• Partner with the Culinary team to ensure accurate food presentation and timely service.
• Assist with department budgeting, forecasting, and operational planning.
• Maintain accurate reports, event documentation, payroll records, and operational logs.
• Foster a positive, collaborative, and service-focused work environment.
• Support resort-wide initiatives and assist with other Food & Beverage operations as needed.

Qualifications

• Minimum of 3 years of banquet or food and beverage management experience in a hotel, resort, conference center, or upscale event venue.
• Strong leadership and employee development skills.
• Excellent organizational, communication, and multitasking abilities.
• Proven ability to manage multiple events simultaneously in a fast-paced environment.
• Knowledge of banquet operations, event setup, food and beverage service, and hospitality standards.
• Experience with scheduling, labor management, payroll, and budgeting.
• Strong problem-solving and guest recovery skills.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays based on event schedules.
• Proficiency with Microsoft Office and event management software.
• California Food Handler Card and Responsible Beverage Service (RBS) certification, or the ability to obtain upon hire.

Physical Requirements

• Stand and walk for extended periods throughout events.
• Lift and carry up to 50 pounds.
• Frequently bend, stoop, kneel, reach, and move banquet equipment.
• Work indoors and outdoors in varying weather conditions.
• Ability to work long shifts during weddings, conferences, and special events.

Preferred Qualifications

• Resort or luxury hotel banquet management experience.
• Experience with Delphi, CI/TY, or similar sales and catering software.
• Knowledge of Forbes or AAA Four Diamond service standards.
• Experience managing large-scale weddings, conferences, and multi-day events.
• CPR and First Aid certification is a plus.

Compensation & Benefits

• Salary: $75,000 – $80,000 annually, depending on experience.
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Resort Discounts
• Employee Dining Program
• Career Development & Advancement Opportunities

Why Join Chaminade Resort & Spa?

Nestled among the redwoods overlooking Monterey Bay, Chaminade Resort & Spa is one of Santa Cruz's premier destination resorts, hosting hundreds of weddings, corporate retreats, conferences, and social events each year. As Banquet Manager, you'll play a vital role in creating memorable experiences while leading a talented team in a collaborative, guest-focused environment. Join us and help deliver exceptional events that leave lasting impressions.

What are we looking for?

Compensation:

$75000.00

-

$80000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.