Job Description

AYANA Hospitality, one of the world-renowned hotel and resort groups, is currently seeking a Banquet Manager for their AYANA Komodo luxury resort located in Labuan Bajo, Indonesia. The chosen candidate will be responsible for managing the organization and administration of all banquet-related events and activities. The Banquet Manager will be overseeing the execution of top-quality food and beverage services, ensuring customer satisfaction, and facilitating communication between all relevant staff.

Responsibilities

• Supervise and manage all banquet events within the resort, while guaranteeing optimal customer service and satisfaction
• Ensure that all banquet operations run smoothly and efficiently while inspecting food and beverage quality during events
• Manage, train, and lead banquet staff members in delivering excellent customer service while following standard operating procedures
• Manage inventory and stock control related to equipment and supplies needed for banquet-related events
• Create and maintain a positive, enthusiastic working environment that heightens morale and productivity among team members
• Collaborate with other department managers and clients to schedule and ensure flawless execution of various events, including weddings, corporate events, and private parties
• Establish strong relationships with clients and take into consideration customer feedback and requests when planning future events

Requirements

• Minimum of 3 years of relevant work experience in the hospitality industry
• Bachelor's Degree or equivalent in Hospitality, or related field
• Excellent verbal and written communication skills in both English and Indonesian
• Demonstrated experience in managing and training a team of staff members in a fast-paced and dynamic environment
• Proficient with computer programs for creating spreadsheets and documents such as Microsoft Office and Google Suite
• Problem-solving skills to effectively resolve issues related to all aspects of banquet operations
• Ability to work flexible hours, including evenings, weekends, and holidays.