Job Description

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

• Responsible for coordination of the entire Banquet, Conference & Catering functions.
• Oversee all financial performance, cost management (casuals & equipment hiring), forecasting (P&L), and budgeting.
• Ensure all final prices are discussed with the banquet manager.
• Coordinate with the hotel sales team, banquet sales coordinator & operations team.
• Manage HR-related factors such as hiring senior managers, mandatory DiLog and training, and yearly vacation planning.
• Handle customer relations and meetings for future banquets, conferences, weddings & catering events.
• Responsible for implementing all corporate Innergise Green Meetings concepts or any other applicable initiatives.

Essential Job Tasks

Be present on the floor to make sure what is agreed is running.

Areas of Responsibility

• Sign off on all necessary matters, including equipment, casuals, and forecasting.
• Ensure adherence to IHCL HACCP safety standards in all banquet areas.
• Conduct daily functional meetings.
• Organize a weekly function meeting for operations to exchange information, target dates, and related matters with all stakeholders (suggested Thursday 3 PM, max 1 - 1:30 hrs).
• Read and communicate actions from the daily logbook.
• Perform daily walkthroughs of all banquet departments, including venues and stores, to ensure standards are met.
• Immediately rectify any deviations and be hands-on if needed.
• Coordinate with Procurement to arrange sponsorship money.
• Conduct vendor meetings.
• Maintain awareness of all discounting policies (if any).
• Oversee entertainment selection as per guest demand or occasion, ensuring proper licenses are in place.
• Handle guest complaints and feedback related matters for the department (TrustYou).

Attributes/ Essentials/ Other Information

Entrepreneur

Required Qualifications

10+2 or Apprenticeship Certification

Diploma/Graduation certification

Work Experience

6 - 7 experience years.

Different establishments from 4 stars to 5 stars or free standing catering establishments

Languages Needed in Position

Fluent in spoken and written English.

If applicable local language appreciated.

Key Interfaces- External

Guests

Vendors

Key Interfaces- Internal

All banquet and catering staff

Kitchen

Sales

Finance

Stewarding

Procurement

Front office

Security

Engg

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Talent Enrichment

Guest Centricity

Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.