Job Description

Join Ft. Piqua Plaza – Now Hiring a Banquet Manager

Are you a dynamic hospitality leader who thrives in high-energy environments and loves creating unforgettable experiences? We’re looking for a passionate Banquet Manager to lead and grow our events program while delivering exceptional guest experiences at every touchpoint. In this highly visible role, you’ll be at the center of it all—driving sales, orchestrating seamless event execution, and bringing memorable moments to life for our Community. From intimate gatherings to large-scale celebrations, you’ll set the standard for excellence, elevate service delivery, and play a key role in shaping the overall success and reputation of our venue.

Located on the fourth floor of the beautifully restored Fort Piqua Plaza Hotel in downtown Piqua, Ohio, our banquet center is a unique, historic venue offering six distinct event spaces. From weddings and social celebrations to corporate gatherings, Ft. Piqua Plaza provides an elegant setting for memorable experiences.

This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys building relationships, and is passionate about bringing events to life from concept to completion.

Compensation & Benefits

• Salary: $53,000 – $58,000, commensurate with experience
• Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off

Our Culture and Values provide Team Members with a rewarding lifestyle and work/life balance.

Job title

Banquet Manager

Reports to

General Manager

Classification

Salary, Full Time, Exempt

Working Hours

As required

Job purpose

This position plays a major role in coordinating logistics and events and will work to maintain a high standard of quality at the Club. This role provides guests with friendly, courteous, knowledgeable, and quality service. The Banquet Manager is ultimately responsible for securing and facilitating outside catering events such as weddings, baby showers and other events.

Duties and responsibilities

• Primary focus is to develop and lead a strategic sales program designed to meet/exceed the sales and revenues goals in the areas of weddings, banquets, and social events. This includes, but is not limited to, telephone solicitation, outside sales calls, sales presentations, property tours, customer meetings, and written correspondence.
• Responsible for creation of marketing plan designed to increase revenue growth in events and wedding markets. Integrates and executes the necessary elements of the sales journey with on-property sales managers, directors, and service personnel to grow revenue opportunities.
• Embraces the use of the designated Customer Relationship Management (CRM) system and Sales Report and demonstrates this through an exceptional understanding of these tools and weekly delivery of statistics related to leads (quantity and source), prospect pipeline (sorted by rank), sales (paced by budget forecast), as well as communicating feedback from lost business, and results specific to marketing initiatives.
• Strategically utilizes and understands different revenue opportunities for the facility, including the local competition and other partnerships or relationships which offer revenue opportunities. Plan/attend, onsite/offsite trade shows, wedding shows, etc. as assigned. Stays current on local trade show/wedding show opportunities.
• Develops and maintains relationships with local corporations, chambers of commerce, associations, and charities in an effort to grow revenue.
• Act as a resource to clientele by proactively planning to suggest best practice operations for smooth execution of events as well as upsells. Knowledge and ability to execute all aspects of social and corporate events, from beginning to end; weddings from ceremony to cake cutting.
• Effectively communicates sales strategies to key stakeholders.
• Continually strives to enhance sales leadership skills by attending industry shows, educational seminars, and other learning opportunities.
• Responsible for contracting and tracking all expenses for each activity and/or event.
• Assist in the ongoing training and development of all banquet Team Members.
• Comply and enforce beverage procurement guidelines, Liquor Control requirements and observe responsible alcohol beverage service to protect from liability.
• Maintain cleanliness and organization in the Plaza.
• Complete opening and closing checklists.
• Attend and participate in the weekly department and other periodic employee meetings.
• Plan, organize and manage daily activity.
• Manage and monitor daily accurate activity and financial requirements, ordering of products, stock levels, and monthly inventory.
• Conduct daily walk-through to ensure facility is safe and presentable and that courtesy and efficiency are being exercised throughout.
• Protect the assets of the Club.
• Works directly with the General Manager and Hampton Golf, Inc. to meet departmental budget guidelines for forecasting costs for future years.
• Responsible for entering correct information in the current year’s budget templates and entering data for building an accurate and historical budget for the Club.
• Performs other duties as assigned.

Qualifications

• Hospitality degree OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Event Sales experience preferred.
• Detail oriented, spirited, sales driven individual who takes pride in delivering excellent service.

Working conditions

Work is primarily indoors. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals and/or being exposed to flying golf balls.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Physical requirements

Good organizational and verbal skills. Ability to use logical and rational thinking to resolve issues. Ability to perform basic mathematical skills, monitors and develops subordinates, visually monitor the operation areas, write and read member communication.

Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs., up to 30 lbs. frequently and up to 20 lbs. constantly. Perform activities such as bending, kneeling, crouching, climbing, reaching, standing, pushing, lifting and grasping for up to 5 hours without sitting.

Please be advised that all work that requires the use of a ladder more than 8 ft. long must be reviewed by Hampton Golf’s Club Maintenance person. Following an assessment of the situation, a determination will be made as to whether a maintenance team member or subcontractors will perform the necessary maintenance task. No other staff member is authorized to climb to heights exceeding 8 ft. and/or perform such maintenance. In addition, personnel are prohibited from entering facility attics, walking on the roof of buildings and/or from using scaffolding.

Use the following safety precautions when using an 8ft. ladder:

• Correct placement of the ladder. The safest angle for a straight ladder is to ensure it is placed on-fourth the distance from the base to the point of support. “A” frame ladders naturally comply.
• Ensure the ladder is placed on a firm level surface, and do not place the ladder near a doorway.
• Ensure there are non-skid shoes on the ladder.
• If using a medal ladder, be sure that it is not near electrical wires.
• One person on a ladder at one time, and ensure another staff member is holding the ladder in position.
• Never overreach.

Direct reports

Banquet and Events Professional Hospitality Specialists