Job Description

NOW HIRING Banquet Manager

At Crestline we believe in offering our employees a work environment that allows for work-life balance. We offer a variety of benefits to our full-time team members. Benefits include some of the following:

• Medical, Vision, and Dental Insurance to fit the needs of our employees
• Company Match 401K, helping you to prepare for the future!
• Employee Assistance Program- Always know we are here to support you!
• Paid Leave
• Pet Insurance for our furry friends
• Team Member Travel Discounts - We all need to get away sometime
• Great Employee Events and more

Positioned on the corner of the beautiful Virginia Tech campus in Blacksburg, VA the Inn at Virginia Tech and Skelton Conference Center, the premier meeting destination in Southwest Virginia is seeking a Banquet Manager The successful candidate will be an energetic and a hands-on leader who will continuously encourage and develop their team members while ensuring a quality guest experience that keeps our clients coming back time and again.

This is a full-time salaried position, with a starting pay range of $60,000 to $70,000 the pay is commensurate with experience. This position is eligible for an incentive pay program.

The Banquet Manager is responsible for the successful operation and administration of the banquets department. The Banquet Manager must ensure that the department is continually balanced while focusing on providing an exceptional food and beverage experience to every guest and maximizing department profitability at the same time. The Banquet Manager is responsible for ensuring that all banquet activities are carried out professionally, to standards and at the highest level of service. The Banquet Manager will achieve desired outcomes through the creation, development, and maintenance of a competent, motivated, and empowered banquet staff. The Banquet Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the banquet staff, supervisors, and managers on a daily basis. The Banquet Manager will serve as the banquet department liaison to all other hotel departments.

Key Duties & Responsibilities:

• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Schedule staff hours and assign duties.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Establish standards for personnel performance and customer service.
• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Perform some food preparation or service tasks such as clearing tables and serving food and drinks when necessary.
• Maintain food and equipment inventories and keep inventory records.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
• Order and purchase equipment and supplies.
• Review menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
• Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.
• Monitor employee and patron activities to ensure liquor regulations are obeyed.
• Work closely with clients to ensure that needs are always met and exceeded.

Education and Experience:

• High School Graduate or General Education Degree (GED): or 4 Years Work Equivalent
• Computer skills required; Microsoft Office preferred
• Experience with hotel banquet systems such as MICROS is required.
• First aid certification as required. Serve Safe required. CPR certification desired.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.