Job Description

Banquet Houseman

Will ensure the operational abilities of the Banquets Department by preparing for, maintaining, and recovering from various activities and functions in the Banquet Department.

PRIMARY RESPONSIBILITIES

• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Maintains a “can do” and a “guests first” attitude at all times.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
• Performs the setup and break down of all Banquet functions and meeting rooms.
• Reviews function sheets and sets up function room accordingly.
• Ensures all items necessary for the function is provided.
• Breaks down all equipment at the completion of a function and stores equipment as necessary. Reports any maintenance needs of equipment to supervisory staff.
• Must be able to stand and demonstrate well paced mobility for periods of up to four hours.
• Must be able to consistently bend, squat, stoop reach and climb.
• Must have the ability to lift and carry heavy objects.
• Must be able to read and understand English to comply with functions directions.

Skills

Interpersonal skills

Communication

Organizational

Customer service orientation