Job Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you take pride in creating clean, safe, and welcoming environments, we invite you to join the Heritage family.

Why This Role Matters

We are seeking a dependable Banquet Houseperson to join our team! In this role, you will play an essential part in the success of events by ensuring banquet spaces are properly set, maintained, and restored with efficiency, safety, and professionalism. Your behind-the-scenes work creates the foundation for memorable guest experiences.

What You’ll Do

• Set up, reset, and break down banquet and event spaces according to event requirements, diagrams, and BEOs.
• Transport, arrange, and store tables, chairs, staging, and event equipment.
• Perform thorough post-event breakdowns including removal of linens, flatware, glassware, décor, and trash.
• Maintain clean, organized storage areas and service spaces.
• Monitor and report safety hazards and maintain a safe working environment.
• Assist guests and resolve concerns promptly and professionally.
• Support banquet service teams to ensure smooth event execution.
• Maintain a professional appearance and uphold company safety and service standards.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Opportunities to grow your skills and career by working across multiple hotel locations, allowing you to build a full-time schedule and enjoy full-time benefits!
• Supportive, people-first culture rooted in New Mexico pride and community!

Requirements

• Strong attention to detail and commitment to quality.
• Ability to remain calm, courteous, and guest-focused at all times.
• Strong work ethic and team-oriented attitude.
• Ability to follow instructions and work efficiently with minimal supervision.
• Good verbal communication skills.
• High school diploma or equivalent required.
• Housekeeping or hospitality experience is a plus.
• Flexible availability including nights, weekends, and holidays.