Charlestowne Hotels

Banquet Houseperson

Charlestowne Hotels  •  Hendersonville, NC (Onsite)  •  13 days ago
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Job Description

Now Offering a $300 Sign-On Bonus!

Join our team and receive $300 after 90 days of employment. Must remain actively employed and in good standing to qualify. Expect 25+ hours per week.

Properly set, clean and maintain all function rooms, service corridors, storerooms and public function areas in a safe, accident-free manner. Provide excellent customer service and work closely with guests, Sales, and the Food and Beverage departments.

ESSENTIAL JOB FUNCTION:

  • Check the server's and house person’s BEOs to ensure that all information is accurate.
  • Set rooms, buffets, and tables according to BEO specifications and Supervisor instructions. Check electrical hook-ups for proper working order and tape down all exposed cords for equipment in use.
  • Perform all guest contact activities or guest requests with a cordial, efficient and professional manner while maintaining a commitment to excellence.
  • Ensure that all storerooms are clean, organized and secured. Assist in equipment inventory as scheduled. Attend staff set- up and technical training on a regular basis.
  • Organize Banquet rooms to ensure a productive, safe and energy conserving work environment.
  • Ensure proper maintenance (cleaning and repair) of all equipment.
  • Ensure that all unused rooms are set to department’s standards.
  • Constantly communicate all concerns to department Manager.
  • Assist the servers during service by responding to their requests; notify supervisor immediately of any difficulties.
  • Maintain a cooperative, team-like attitude in working with supervisors and fellow associates in all departments.
  • Enforce all safety and sanitation procedures including safety guidelines and OSHA requirements.
  • Assist with housekeeping duties, including sweeping, mopping, pressure washing common areas.
  • Bar-backing or running food as needed to help service all F&B departments.
  • Must be able to work independently once given direction.
  • Must be available mornings, afternoons, nights, weekends and holidays based on business demands.

DESIRED SKILLS AND QUALIFICATIONS:

Education: High school education or equivalent experience.

Experience:

  • Six months hotel or convention center -banquet food/beverage services environment.
  • Experience and knowledge in all facets of banquet operations, convention services setup and a good understanding of AV equipment operations preferred.

Skills and Abilities:

  • Able to read, speak and understand English.
  • Able to lift, push, carry 20 - 50 lbs.
  • Stand continuously for long periods of time.
  • Communicate information and hotel services to management, staff and guests.
Charlestowne Hotels

About Charlestowne Hotels

For more than 40 years, Charlestowne Hotels has been recognized for its management of lifestyle hotels and is consistently ranked by top industry publications as one of the leading hospitality management companies for independent, collegiate markets, soft brands + brands, condo hotels and adaptive reuse properties. The company’s family of individual hotels includes a portfolio of 60+ properties and 40+ food & beverage outlets located in urban city centers, secondary cities, and resort destinations. Charlestowne’s management expertise encompasses all phases of operations, inclusive of day-to-day management, new development, property renovations + repositioning projects, and hotel transitions. Charlestowne properties consistently achieve above-average RevPAR growth and receive some of the country’s top travel accolades including topping the "best hotels" lists by Travel + Leisure, Condé Nast Traveler, USA Today and TripAdvisor. To achieve this, Charlestowne treats each property like its own brand, working with owners and on-site teams to implement lifestyle operations, revenue optimization and strategic marketing that elevate the property's unique story and enhance the guest experience.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Charleston, SC
Year Founded
1980
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