We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Performs general clean up tasks, maintains banquet rooms and other areas and hotel in general. Responsible for collecting and distributing linens, setting up meeting space as well as fulfilling any additional guest requests.
Key Job Functions
Perform general cleaning tasks using standard hotel cleaning products, as assigned by a manager to adhere to health standards.
Perform other duties as requested by manager, such as cleaning unexpected spills, restocking closets, or moving linen, waste and operational supplies.
Assist with any operational duties to execute special guest requests.
Collect and distribute linens, stock in proper locations, keep track of inventories for the day.
Remove waste from the service areas.
Clean assigned areas by using correct equipment and designated cleaning chemicals, according to regulations and requirements.
Provide guests with requested items and supplies.
Set up event rooms as per BEO guidelines.
Confirm set up with Captain or manager prior to events.
Gather and bring to the event space all supplies required for the event: including tables, linens, chairs, pens, note pads, water glasses, mint bowls or anything outlined in the BEO.
Set up and break down all furniture and equipment in event spaces as per BEO.
Set up and remove required AV equipment provided by the hotel including but not limited to: projectors, screens, power strips, VGA cords, flip charts.
Set up water pitchers and re-fresh during events.
Break down and store all equipment in designated storage spaces.
Work closely with team members and members of the management team on projects.
Comply with the standards of the Hotel
Maintain banquet rooms and employee areas; ensure compliance with all established standards, related to cleanliness, maintenance, safety and security.
Report and correct any observed discrepancy to established standards.
Maintain organization and cleanliness of banquet storage spaces.
Assist management with operational duties.
From time to time assist other positions in the hotel, such as banquet server, and banquet bar back with duties as needed and as assigned by Manager.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Additional Job Information/Anticipated
Pay Range
Pay Rate $12.00/hr. plus tips. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta is now the 8th largest hotel company in the US, with 13 brands that consist of 1100 hotels, 100K+ rooms across three continents and include The Royal Sonesta, The James Hotels, Classico Collection by Sonesta, Sonesta Hotels & Resorts, MOD Collection by Sonesta, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Red Lion Hotels, Inns & Suites by Sonesta, Signature Inn by Sonesta, Americas Best Value Inn by Sonesta and Canadas Best Value Inn by Sonesta.
With the growth of the company, we have also expanded our award-winning guest loyalty program – Sonesta Travel Pass. Offering guests a variety of travel experiences, free nights, value added perks, points that can be redeemed at any of Sonesta's hotels.
Sprung from the classic hoteliers of the mid-20th century, Sonesta is a collection of hotels, resorts, suites and cruises enjoys a rich history celebrating over 85 years in hospitality. When savvy travelers stay in one of our locations throughout the world, they are treated to a genuine experience, reflective of the culture and personality of the destination. Guests are always delighted to find that we have let the outside culture in!
As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel – service, beautiful surroundings and an unmatched destination experience delivered with style. It’s our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past.
Discover what you have been missing at Sonesta. Join us. We can’t wait to meet you.
