Job Description

Banquet House Attendant

Mandarin Oriental New York is looking for a Banquet House Attendant to join our Banquet team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York, within the Banquet Department in New York City, the Banquet House Attendant is responsible correctly setting-up and breaking down all Banquet Function Rooms.

The Banquet House Attendant reports to the Banquet Manager.

As Banquet House Attendant, you will be responsible for the following duties:

• Support company’s philosophy and company culture through the use of “Pillars of Legendary Quality Experiences”, “Guiding Principles” and “S.E.R.V.I.C.E. that delights” on a daily basis to ensure the guest satisfaction and the achievement of our “Mission Statement”.
• Follow proper payroll and uniform procedures.
• Set up banquet rooms with equipment for functions according to floor plans received from the Catering department or from the Banquet Manager.
• Clean function rooms including, but not exclusive to, vacuuming, dusting, shampooing of carpets, cleaning mirrors, marble, etc.
• Provide any additional banquet equipment: i.e. tables, chairs, flipcharts, etc. for function rooms or for set-ups in guest rooms.
• Retrieve materials, props, crates, boxes, etc. from the receiving dock and store them safely and properly, where appropriate. Help unload the delivery trucks when hosts of functions are delivering products.
• Ensure that function rooms are clean and available for showing to guests even when not in use.
• Maintain a cooperative, professional working style with supervisors and fellow workers.
• Perform all job related tasks with utmost concern for equipment and safety for oneself and fellow workers.
• Ensure the cleanliness and orderliness of all storage rooms.
• Take dirty linen to the laundry area.
• Hang skirts properly, set-up and skirt risers, tables, flags, banners, etc. when needed.
• Set-up with designated linen all registration areas, including buffets.
• Set-up, move and retrieve any kind of rental equipment.
• Attend and participate in all required assistance.
• Assist guests whenever they request assistance.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Banquet House Attendant, we expect from you:

• Average reading, writing and oral proficiency in the English language.
• Able to read and comprehend Banquet floor plans.
• Able to follow instructions.
• Able to carry and lift objects of at least 30lbs.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

• Pay $ 37.25 to $49.67 hourly- commensurate with experience
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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