Job Description

Banquet Director at Plano's Premier Golf & Country Club | Gleneagles Country Club

Our two championship 18-hole golf courses in Plano, TX welcome avid and novice golfers alike. Beyond the fairways, enjoy a vibrant club experience - sip and savor in our exquisite restaurants, connect with friends at lively social events, stay active with tennis and pickleball, and recharge in our state-of-the-art fitness center. From family fun to refined relaxation, Gleneagles offers something for everyone.

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

The Banquet Director is responsible for delivering exceptional Food and Beverage STAR service to members and guest, ensuring high levels of satisfaction and Member retention. This role coordinates closely with other club departments to ensure the seamless execution of banquets, private events, and member functions. The Director leads by consistently upholding the 3-steps of service, which include warm welcomes, magic moments, and fond farewells. Additionally, this role supervises, trains, and develops the banquet team, ensuring adherence to Invited’s service standards while maintaining a high level of service quality.

Day-to-Day

• Hire, train, and manage banquet service personnel, ensuring compliance with club procedures and performance management guidelines.
• Implement various training programs, including required training and service training, to uphold Invited’s service standards and drive service excellence, member satisfaction, and retention.
• Oversee the scheduling of banquet staff, managing labor costs while making adjustments based on event needs and staffing changes.
• Ensure accurate timekeeping by monitoring staff hours and adherence to the timekeeping policy, verifying both employee and supervisor approvals.
• Oversee the setup and breakdown of banquet rooms, ensuring they align with event function sheets and reservations details.
• Coordinate with the Event Sales Director to ensure proper staffing and seamless execution of private functions.
• Lead the execution of food and beverage service for events, ensuring adherence to Invited’s standards of service and excellence.
• Oversee banquet and event operations, ensuring food is served promptly and to standard.
• Conduct post-event follow-ups with host to ensure their satisfaction and resolve any issues through service recovery.
• Handle event payments and related paperwork, adhering to club accounting processes.
• Document tasks and important details in the MOD log to ensure smooth communication between shifts.
• Greet members by name with a warm welcome, providing personalized service and fostering a positive atmosphere.
• Ensure side work and housekeeping tasks are completed in line with service standards, maintaining organized and sanitary work areas.

• Complete additional duties as assigned by management

About you

Required

• A high school diploma or equivalent.
• A minimum of 3 years of experience in a supervisory role within the Club environment or Food & Beverage industry.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.

Preferred

• Bachelor’s degree.
• Experience handling highly confidential material such as member and employee data.
• Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills

What We Offer:

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

Want to learn more? Visit www.invitedbenefits.com for full details.

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members)

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.