Job Description

The Banquet Captain position exists to supervise banquet service hosts, coordinate and serve banquet events assigned and to implement property policies, procedures and Moments of Service (MOS). Excellence in customer service is carried out day in and day out with our external guests and internal guests. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions & Responsibilities

• Must be well organized and efficient. Performs planning and organizing of functions for the banquet department, including maintaining the banquet logbook, temperature log books, consumption sheets, maintaining and updating banquet event function sheets
• Checks banquet rooms and banquet back of house areas for cleanliness, proper set up, sufficient supplies, and equipment
• Open Communication with management and hosts that may include evaluations of hosts, minor scheduling and complete training of service hosts
• Monitors functions to ensure steps of service are followed
• Assists the Banquet Manager in entering HotSos maintenance repair tickets and or cleaning schedules for all banquet equipment and facilities
• Supervises the food and beverage services of banquet functions, including set-up, service, and breakdown
• Coordinates function details with banquet, conference planning, and kitchen staff
• Conducts Pre-Shift meetings with banquet service hosts before each event
• Coordinates food pickup in the kitchen and have all functions ready and hosts in position 15 minutes prior to every function/event
• Inspects food products to ensure quality and quantity guidelines are followed
• Ensures all BEO checks are accurately compiled, and submitted for billing to the group folio
• Ensures accurate daily sales reconciliation and time and attendance records are completed and provided to Banquet Manager and or Director of Banquets

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old
• High school diploma or equivalent
• One (1) year of foods/banquet service experience
• Supervisory experience, Preferred
• Must be able to obtain Serve Safe certification within first 30 days
• Tennessee Alcohol Board Commission (TABC) Certification, Required
• Basic Computer Skills
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods 
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs (if JD lists another weigh such as 25, 75, 100 etc. update the 50 above to reflect what is reflected) utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to meet the physical demands of the job
• Able to transport material or equipment, or lift, move, or carry heavy (over 30 lbs.) materials for intermittent periods throughout the day

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.