Job Description

Why We Need Your Talents:

This lead role is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the operations continuing effort to deliver outstanding guest service and financial profitability. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino and Hotel.

Responsibilities

Where You'll Make an Impact:

• Assist the Banquet Manager with scheduling, reporting, training and performance management.
• Guide the Banquet servers in set up of tables and place settings.
• Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
• Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner.
• Ensure guest satisfaction throughout the meal service.
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
• Assist in the service oversight catered functions, in house and off site.
• Responsible for making the function space visually appealing and presenting the menu offering for the event.
• Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service.
• Provide excellent customer service and ensure customer needs are met.
• Provide unique and creative ideas to enhance meetings & group experience.
• Be familiar with all current and upcoming event details.
• Should be able to work under pressure and also work in long or break shifts.
• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.

Qualifications

Skills You'll Need to Succeed:

• Customer service experience dealing directly with customers.
• POS (point of sales) Software experience.
• Upbeat, outgoing and positive attitude.
• Flexible schedule.
• Ability to:
• Speak with others using clear, fluent English and professional language.
• Answer telephones using appropriate etiquette.
• Read and comprehend basic instructions.
• Perform assigned duties under frequent time pressure in an interruptive environment.
• Good communication skills.
• Proficient in Micros, XLS, and Microsoft Word.
• Experience working in a team environment.

A Few Must-Haves:

• Education: A high school diploma or equivalent GED is required.
• Experience: Supervisory/lead experience in F&B preferred.
• Two years of banquet service experience.
• Alcohol Beverage Control card and any applicable health certificates
• Must be able to comply with all Pennsylvania state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements:

• Stand, sit or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Standing and walking for the duration of the shift.
• Repetitive lifting up to 75 pounds.
• Bending, stooping, and squatting.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.