Job Description

Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes Recommended service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals.

Summary: The Banquet Captain is responsible for overseeing, coordinating, and directing banquet operations, including event setup and service. Reporting to the Banquet Manager, this role works closely with the Catering/Sales and Culinary departments to ensure smooth operations and the successful execution of all banquet events.

Duties and Responsibilities:

• Oversees all banquet service operations and ensures that all banquet service details are executed. Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
• Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event.
• Responsible for the performance of the banquet service staff, including direct supervision of the banquet staff. Provides leadership to the staff in the absence of the Banquet Manager
• Collaborate with Catering/Sales, Food & Beverage managers and the culinary team to ensure that quality service is provided for all meetings and banquets.
• Manage the cost and quality control of banquet services.
• Be an active liaison between people and other Resort staff to ensure outstanding customer service while maintaining company procedures and complying with company policies
• Maintain all equipment and facilities in an organized, clean, safe environment.
• Communicate any areas of need, problems, and concerns from people to Banquet Manager
• Perform monthly inventories and order supplies as needed in collaboration with the Banquet Manager
• Work closely with Guest Services and Maintenance to schedule and perform transportation of supplies and equipment as needed throughout the Resort
• Complete administrative tasks as assigned by Banquet Manager
• Expected to work with people to ensure satisfaction.
• Take initiative and get creative in resolving challenges and involve a supervisor only when previous methods have been unsuccessful.

Supervisor Activities:

• Directs the work of Associates
• Appraise Associates productivity and efficiency for the purpose of recommending promotions or other changes in status
• Involves the Banquet Manager in situations that require disciplinary action
• Plans the work
• Apportions the work among Associates
• Responsible for end-of-shift duties including, but not limited to, billing, cleaning event space and all work areas, returning banquet bar inventory, billing and releasing staff.
• Partner with the Culinary department to provide timely and accurate food service

Education:

• Equivalent experience may be accepted in lieu of a degree
• Audio Visual skills (microphones, LCD projectors, computers and similar equipment)

Experience:

• Minimum of 2 years’ experience in Banquets, Food & Beverage, Conference Services or a related discipline is required
• Excellent written and oral communication skills required
• Positive interpersonal and customer service skills required

EEOC Statement

Hacienda Del Sol Resort is committed to equal opportunity in employment and to creating a welcoming and diverse environment for all employees. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or veteran status, genetic information or any other characteristic protected by