The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Banquet Captain to join our team at our StepStone Hospitality managed hotel. Searching for candidates with at least 3 years of hotel experience or customer service experience.
As a Banquet Captain, you will monitor guest service, assist with service and break down assigned functions while providing the highest level of service to our guests.
· Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
· Continuously monitor the guest’s service level and comfort at all times.
· Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
· Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
· Immediately relay guest compliments or complaints to management.
· Meet with function group leader to determine last minute changes and discuss various setup arrangements.
· Ensure proper cleaning of all equipment after function is completed.
· Supervise assigned banquet personnel throughout functions.
· Assist staff with room set ups, food service, and clean up when necessary.
· Maintain StepStone and hotel standards of food, beverage, and quality guest service.
· Ensure guest satisfaction by delivery of an exceptional product.
· Complete Supply Requisitions
· Create Bill and deliver to client for review and editing
$8.50/ hour + tips
Requirements
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
