Job Description

Qualification Standards

Education & Experience:

• At least 2 years of progressive experience food & beverage

• ServSafe or related approved alcohol service training Certificate

• High School diploma or equivalent certificate preferred

• Previous supervisory responsibility preferred

Tools & Equipment:

• Calculator, computer, copier, scanner, telephone, two way radio

• Credit card authorization machine, cash register

• CO2 Systems, keg tap systems, blender, sound system, wine opener, props, coffee machine, vacuum cleaner, 2 way radio, carts
• Ability to work in Excel, Word as well as other required software products

Physical Requirements:

• Long hours sometimes required

• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

• Long hours sometimes required

• Multi Task

• Ability to bend, stretch, twist or reach with your body and arms

• Ability to work under variable temperatures and noise levels

• Near Vision - The ability to see details at close range

• Ability to stand for long periods of time without sitting or leaning

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English

• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

• Must work well in stressful, high pressure situations

• Must maintain composure and objectivity under pressure

• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions

Other Abilities, Skills, Knowledge:

• `Thorough knowledge of F&B procedures and serving standards

• Bartending skills

• Must have knowledge of local liquor laws

• Knowledge of wines helpful

• Must be able to perform duties of all positions within department

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendly, service oriented manner

• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook and/or hotel uniform policy, when working

• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations

• Hold pre-function meetings, and check staffing and menus prior to events

• Make sure all required equipment is available for events

• Give job tasks to servers and assign stations

• Responsible for the requisition and return of liquor, wine, beer, etc.

• Communicate with kitchen

• Supervise service of station or room

• Check on ongoing functions throughout assigned shift

• Assist servers throughout function

• Supervise clean-up

• Check servers out when event is completed

• Prepare Supervisor’s reports

• Daily staffing checks

• Interviewing, training and scheduling

• Catering menu knowledge. (Items and prices)

• Supervise, coordinate and train banquet staff

• Order and stock all banquet equipment and related stock to meet expected needs

• Coordinate execution of banquet events

• Keep immediate supervisor promptly and full informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken when appropriate

• Comply with and enforce all local alcohol related laws and regulations

• Coordinate, monitor and comply with all phases of Loss Prevention

• Follow corporate directives for product specifications

• Assist in preparing weekly payroll and tip distribution sheets

• Keep open communications with kitchen

• Review menu/service with catering managers and banquet chef

• Maintain up to date details on banquet functions and communicate to supervisors

• Responsible for ongoing training of captains/hourly employees when necessary to maintain standards of service and profit margin

• Make personal contact with guests and assist them with any requests

• Supervise proper tabulation of all banquet checks and responsible for insuring that all checks are presented to guests for signature

• Bring to the attention of the Banquet Manager all materials and equipment that require ordering or need to be replaced

• Assist in requisition of liquor, etc. for banquet bars

• Responsible for safety, sanitation, and cleanliness of service areas

• Assist with loss prevention programs among service employees

Marginal

• Conduct and/or attend necessary meetings, including pre cons as needed

• Supervise the work and performance of all banquet staff

• Assist the Banquet Manager and Director of Catering as needed

• Responsible for control and maintenance of all service equipment
• Any other duties deemed necessary by a member of management

Benefits at the AC Hotel & Residence Inn Missoula

We believe that taking care of our team means more than just a paycheck. Here's what you can expect when you join us.

Part-Time Employee Benefits:Part-time employees are eligible for the following:

• Holiday pay at time and a half for hours worked on recognized company holidays

• Bereavement leave and pay for the loss of an immediate family member

• 401(k) with company matching

• $600 employee referral bonus program

Full-Time Employee Benefits:Full-time status is defined as working 30 or more hours per week. Full-time employees are eligible for our complete benefits package, including everything listed above plus:

Health & Insurance Benefits:New full-time employees have 30 days from their start date to enroll in benefits. Our plans include:

• Medical insurance with virtual visit options

• HSA, FSA, and DCSA accounts

• Dental and vision coverage

• Life insurance and AD&D

• Voluntary Short-Term and Long-Term Disability (VSTD/VLTD)

• Nationwide Pet Insurance — all pet plans carry a $250 deductible

• ID Watchdog Identity Theft Protection — real-time alerts and expert support so you never have to face identity theft alone

Employee Assistance Program (EAP):Life happens, and we want you supported beyond the workplace. Our EAP gives you access to:

• Licensed therapists and mental health support

• Legal consultations and financial expert guidance

• Resources for childcare, pet care, home repair, and moving services

• A library of articles, podcasts, videos, and more - available anytime

Time Off & Holidays:We recognize 6 company holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.

• Holiday Pay:Full-time and part-time employees who work a recognized holiday earn time and a half. Full-time employees not scheduled to work a holiday receive 8 hours of holiday pay at their regular rate.

• Birthday Floating Holiday:Full-time employees receive a floating holiday to celebrate their birthday, to be used within their birthday month.

• PTO:Accrual begins on your first day of employment and becomes available for use after completing your 90-day introductory period. PTO accrues at a rate of 0.0385 hours per hour worked, up to a maximum of 80 hours (10 days) per year. We cap carryover at 80 hours because we genuinely believe time away from work is essential. Once you hit the cap, accrual pauses until you've used some of that well-earned time off.

• Sick Time:After completing the 90-day introductory period, full-time employees accrue sick time at 1 hour for every 30 hours worked, up to a maximum of 40 hours.

• FMLA:Available to full-time employees who meet federal eligibility requirements.

Jury Duty:We've got you covered if you're called to serve. Full-time employees who have completed their introductory period will receive the difference between their regular rate of pay and jury duty pay, based on their normal scheduled hours - up to 8 hours per day and 40 hours per week for each day of jury service.

Bereavement Leave:Full-time and part-time employees who have completed their introductory period and experience the loss of an immediate family member will be granted paid time off for the time actually lost from their regularly scheduled shifts. We are sorry you'll ever need this, but we want you to be able to grieve without added financial stress.

401(k) Retirement Plan:All employees are automatically enrolled in our 401(k) plan at a 3% upon completing their 90-day introductory period. The company provides matching contributions, which is a meaningful investment in your financial future.

$600 Employee Referral Bonus:Know someone great? Send them our way. Both you and the referred employee are eligible for the $600 referral bonus, available to full-time and part-time employees alike. The bonus is paid out in three installments every two months through regular payroll. Please note that the program includes a 6-month clawback period - if the referred employee voluntarily leaves within 6 months, the newly hired employee will be required to repay the incentive to the hotel.