Job Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you lead with heart and believe hospitality can make a meaningful impact, we invite you to join the Heritage family.

Why This Role Matters

We are seeking an experienced Banquet Captain to join our team. In this leadership role, you will serve as the on-floor coordinator for banquet and event operations, ensuring flawless execution, seamless service flow, and outstanding guest experiences. Your leadership, attention to detail, and commitment to excellence set the tone for every event we host.

What You’ll Do

• Maintain a high level of positive and professional communication with employees, coworkers, management, and guests.
• Lead and coordinate banquet service staff to ensure proper staffing levels and seamless flow of service throughout events.
• Conduct pre-shift briefings and provide clear direction to staff regarding service expectations, timelines, and guest needs.
• Maintain a strong focus on guest experience and base all decisions on exceeding guest expectations, particularly when resolving concerns or complaints.
• Monitor event execution in real time, ensuring all service standards, timelines, and presentation requirements are consistently met.
• In the absence of the Banquet Manager, serve as the primary on-site point of contact for clients, event planners, and internal departments during assigned functions.
• Maintain strong working relationships with suppliers and identify opportunities to improve efficiency and reduce operational costs.
• Ensure compliance with all food safety, sanitation, alcohol service, and company safety standards.
• Assist with setup, service, and breakdown of banquet events as needed.
• Support training and coaching of banquet team members to promote service excellence.
• Accurately complete event documentation, checklists, and post-event reporting.
• Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.
• Protect company assets and maintain confidentiality of proprietary, client, and guest information.
• Performs other related duties as assigned.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Opportunities to grow your skills and career by working across multiple hotel locations, allowing you to build a full-time schedule and enjoy full-time benefits!
• Supportive, people-first culture rooted in New Mexico pride and community.

Requirements

• Strong leadership and team coordination abilities.
• Excellent verbal communication and interpersonal skills.
• Ability to multitask effectively in fast-paced, high-volume environments.
• Strong problem-solving skills and sound judgment.
• High level of organization and attention to detail.
• Working knowledge of restaurant and banquet point-of-sale systems.
• Must be available to work late evenings, weekends, and holiday shifts to support event and banquet operations.
• High school diploma or equivalent required.
• 1+ years of banquet or food & beverage experience required.
• Luxury branded hospitality experience preferred.
• Valid New Mexico Food Handler Certification and Alcohol Server Certification required.