Job Description

This position is an integral role within M&T’s Mortgage Bankruptcy team that will execute day to day functions including the creation of proof of claim forms, review of bankruptcy plans, responding to attorney requests, monitoring for objections and responding timely to any objections, reviewing for removal criteria and ensuring that the loans are coded appropriately at time of bankruptcy removal as it relates to both collection efforts as well as credit bureau reporting.

Primary Responsibilities:

• Remove loans from the bankruptcy workstation to the general population, foreclosure or collections.
• Review fees and costs incurred in bankruptcy to verify if recoverable from the borrower. Reclassify fees as either recoverable or non-recoverable as needed. Ensure invoices from outside law firms are submitted timely using invoice management. Review for incorrect relief dates.
• Apply funds in suspense before removing from bankruptcy.
• Verify no additional funds came in from the borrower after relief effective date. Contact attorney to confirm if relief order needs to be cancelled.
• Submit losses on M&T owned loans where the fee is not recoverable.
• Work daily to determine the status of the bankruptcy case. Review for case conversions and notify specialists when necessary.
• Monitor queue in court monitoring system for any dismissals or discharges. If removed from bankruptcy for relief of stay, monitor the case to be dismissed or discharged and notify the credit reporting agencies.
• Respond to attorney's calls or emails regarding invoices and relief effective dates. Occasionally respond to customer calls.
• Ensure proper codes and stops are on the account. Ensure demands are sent based on specific state criteria.
• Prepare figures for Proof of Claims and 410A History.
• Validate the bankruptcy plan review.
• Monitor process management system for step completion and prepare stipulations for plan objections.
• Complete write offs when fees aren't included in the proof of claim.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position interacts with internal M&T Bank departments and external third-party Attorney Firm vendors.

Education and Experience Required:

A combined 4 years’ experience and/or higher education, including a minimum of 2 years’ Mortgage Default and/or Bankruptcy experience.

Proficient PC skills including word processing, spreadsheet and email software.

Strong written and verbal communication skills.

Detail oriented.

Motivated, team player with a positive and friendly attitude.

Strong analytical ability and problem solving skills.

Very strong work ethic and ability to work independently.

Education and Experience Preferred:

Bachelor’s degree.

4 years’ Mortgage Default and/or Bankruptcy experience.

Prior departmental experience.

Knowledge of M&T Bank systems.

Work Model and Location:

-This is a hybrid role requiring four days on site with the flexibility to work from home one day per week.

-Eligible candidates must live within reasonable commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America