Job Description

Location:

4910 Tiedeman Road, Brooklyn Ohio

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

This position is Hybrid - requiring 2 days in the office each week (on Tuesday & Wednesday)

Hours:
Mon-Fri 8:00am-5:00pm

This Lead Specialist on the Bankruptcy Processing team serves as the primary point of contact for processing and managing new bankruptcy notifications to ensure accuracy and compliance.

Essential Functions

• Receive and process new bankruptcy notifications promptly and accurately
• Enter and update client data on internal systems while ensuring compliance with company and federal guidelines
• Maintain technical expertise across all bank systems used in bankruptcy processing
• Ensure data quality and timely completion of tasks to meet service level agreements (SLAs)
• Update sensitive client account information according to corporate policies
• Manage physical and electronic mail distribution and prepare outgoing correspondence
• Enter, upload, and research court documents through bank intranet and PACER website
• Initiate proof of claim filings for student loans when required
• Adhere to department guidelines, compliance procedures, and all relevant regulations
• Provide phone coverage for bankruptcy-related inquiries and payments
• Demonstrate teamwork, respect, accountability, integrity, and leadership in all interactions
• Assist with training new staff and perform additional duties as assigned

Required Qualifications

• High School Diploma or equivalent
• Ability to meet attendance standards
• Strong problem-solving and resolution abilities
• Commitment to quality and teamwork
• Excellent time management and organizational skills
• Proficiency in multitasking with multiple monitors and systems
• Adaptability to fast-paced, changing environments
• Strong written and verbal communication skills
• Moderate experience with Excel (copy/paste, filtering, etc.)

Preferred Qualifications

• Bankruptcy experience
• Paralegal experience
• Strong interpersonal skills
• Good judgment and basic leadership abilities
• Analytical, research, and problem-solving skills
• Comfortable with multiple computer systems and applications
• Understanding of banking policies, procedures, and regulations
• Experience with customer service, preferably in a call center
• Ability to work independently with minimal supervision
• Experience training or assisting new staff

Skills

• Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Working knowledge of back office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.
• Working knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
• Working knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.
• Working knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Working knowledge of the concepts and principles of Gemba Kaizen methodology; ability to identify and eliminate manufacturing waste through iterative improvements to processes.
• Working knowledge of the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.
• Working knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
• Working knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Working knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Basic understanding of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/28/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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