Job Description

This is a hybrid position requiring time both in the office and working remotely.

Intermediate knowledge of the Bankruptcy laws, FDCPA and CFPB guidelines. Hands on preparation, quality control/validation, and/or filing in any 1-2 of the following key bankruptcy areas: Proof of Claims, Motions for Relief, Payment Change Notice, Post Petition Fee Notice, Cram down Rebooking, and/or Case Closing in a high volume, fast paced setting.

Scope/Responsibilities: Solid knowledge of required job skills, company policies and procedures. Proven ability to apply knowledge to a variety of work assignments ranging in difficulty. Knowledge of mortgage industry practices, procedures and processes. Possesses ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers. Effectively manages time, priorities and resources to achieve goals.

About the role

• Determine the validity of new BK filings
• Review loan payment histories, escrow and suspense accounts to prepare POC/MFR referral to attorney
• QC/Validate POC/MFR referrals prepared by vendor before sending to counsel
• Monitor bar dates and response deadlines to insure timely filings with the court
• Closely monitor vendor production and quality of work providing multiple daily directives to insure compliance with all investor requirements and court deadlines
• Review cramdown terms for rebooking/objection
• Review PCN/PPFN filings for approval
• Determine correct BK payment application
• Resolve objections, work with attorneys to structure Agreed Order terms
• Set up payment plans on Agreed Orders, monitor for compliance and refer out for NODs, guide
• vendor with same
• Approve or deny attorney fee request
• Complete docket event review, pencil ledger for payment validation and accuracy of loan history in BK Closing process
• Guide vendor in reviewing, and responding to, attorney inquiries; handle escalated matters personally for immediate resolution
• Utilize Pacer, Aacer, NDC and Ch. 13 Trustee websites in analyzing cases
• Complete docket event review, pencil ledger for payment validation and accuracy of loan history
• Responsible for validating and physically signing legal documents, including declarations, affidavits, and other related documentation.

About you

• Education & Professional Experience: Typically requires a minimum of 1 year of related work experience. High school diploma or GED equivalent required. Some college and/or mortgage experience a plus. One year customer service experience required.
• Leadership/Hierarchy: Operates effectively under general supervision on routine assignments; receives instructions on new assignments.
• Level of Decision Making: Semi-routine work assignments that sometimes vary outside of established routine. Takes ownership of problems and determines a solution.
• Individual/Customer Impact: Decisions and actions have impact on success of team or department. Scope of work occasionally impacts assigned business area and/or its processes; ability to demonstrate positive impact on customer experience.
• Communication: Proficient in verbal and written form as appropriate for varying audiences; ability to prepare clear written correspondence.
• Technical Proficiency: Demonstrate intermediate computer and software skills necessary for job function. Exposure to mortgage-specific software. Familiarity with Microsoft Office.

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $40,000.00-$73,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.