Job Description

Position

Banking Relationship Specialists play a vital role in ConnectOne “Client First” banking experience by acquiring, retaining, and expanding banking relationships of both the business and consumer clients while demonstrating the ConnectOne Culture.

Key Responsibilities

• Support the Bank’s “People First” focus and rules of engagement—greeting clients by name, maintaining a professional demeanor, ensuring the branch reflects ConnectOne Bank standards and working as an active member of the Branch team, always striving to make ConnectOne Bank “A Better Place to Be”.
• Proactively identify opportunities for relationship acquisition and development by cross-selling the Bank’s products and services in a consultative manner.
• Perform account opening for deposit products and educate clients on the Bank’s product and service offerings.
• Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the Bank, preventing fraud and protecting customer assets.
• Handle customer service issues by conducting research, taking ownership, and following up with on a daily basis as necessary until conclusion.
• Assist other branch team members with transactions and overall operations, as necessary, and provide feedback and coaching to improve overall team performance.
• Perform service transactions for the Branch to include check re-orders, address/name changes, safe deposit box access, outbound wires, account maintenance and outbound client contact.
• Serve as primary back-up to the Branch Manager or Assistant Branch Manager where applicable, for operational and service-related functions.
• Assists with Teller functions as needed including performing banking transactions over the phone or at the drive-up window including accepting deposits, cashing checks, and assisting clients with other banking needs, and branch opening and closing as needed.
• Active participation in achieving branch sales goals.
• Maintains a 90% plus service performance and reinforces feed -back gained from mystery shops.
• Supports retail and community events to promote the brand in accordance with the retail business plan.
• Performs other duties that may be assigned.

Requirements

Knowledge

• Expert knowledge on the Bank products and services.
• Thorough knowledge of procedures and policies with respect to banking transactions.
• Knowledge of relevant Federal and State banking regulations.

Skills

• Strong needs-based sales skills.
• One to three years bank platform sales and teller experience.
• Thorough understanding of federal banking compliance and requirements.

Abilities

• Strong “People First” interest and ability.
• Strong ability in assessing and meeting the needs of customer and/or solving customer problems.
• Effective teambuilding and interpersonal communication abilities are necessary.
• Ability to lift items up to 25 lbs.
• ConnectOne Bank culture mastery.

Other Requirements

• To support business needs, ability to work a flexible schedule is required.