Job Description

American Express is an American multinational financial services corporation and admired brand providing excellent customer service to high value clientele.

In this role, you'll be assisting customers with account and product inquiries via phone, as well as performing account maintenance on our American Express Business Line of Credit and a variety of business banking and card products. This servicing may be across Checking, Line of Credit, and Small Business Card products. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer card environment. Call volume can range on average from 60 – 80 calls a day

Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.

As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service.

If you possess the below experience, skills and share our values of providing remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.

• Pioneering the multi-product servicing of our American Express Small Business card, Business Checking and Business Line of Credit products which will lead the way in evolving Commercial servicing strategy.
• Provide extraordinary customer care by responding to questions raised via phone concerning checking accounts, lending and card products in a fast-paced, structured customer care environment.
• Ability to be agile while testing new treatments and processes in an ever-changing environment.
• Consistent utilization and support in evolving our multi-product customer conversation model.
• Support Customer First philosophy by ensuring professional handling of customer requests.
• Supporting Customers with maintenance, transactions and funds related inquiries.
• Respond to Customer Inquiries around rewards and redemption with ability to handle end to end.
• Troubleshoot customer problems and determine how to resolve those problems.
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices.

Basic Qualifications :

• Customer service experience (2+ years) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.
• Current or recent experience in SBS Card Servicing.
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.
• Ability to navigate multiple servicing platforms.
• Proven ability to manage change and continuous learning.
• Excellent written and verbal communication skills.
  
  Preferred Qualifications:
  
• SBS / Checking / Deposits experience.
• Hours of Operation: 9AM – 7:30 PM EST // 6AM – 4:30 PM MST.
  
  Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
  

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.