Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Source and manage statement data accurately in line with operational requirements
• Resolve queries and escalations within defined service level agreements (SLAs)
• Capture and process manual credits accurately and within expected timeframes
• Communicate with internal teams and external service providers to resolve issues efficiently
• Identify data or statement discrepancies and escalate appropriately for resolution
• Maintain awareness of sporting events that may drive transaction volume spikes
• Monitor and respond to processor queries in a timely manner
• Ensure VIP queries are prioritised and handled efficiently
• Support end-to-end operational processes across banking functions
• Identify opportunities to improve processes through automation or efficiency enhancements
• Continuously build knowledge and improve performance through self-development
• Support the resolution of operational and product-related issues

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

You’re someone who brings:

• Basic understanding of Excel and strong computer literacy
• Strong attention to detail and accuracy in data handling
• Good time management and ability to meet deadlines
• Ability to work effectively under pressure in a fast-paced environment
• Strong sense of accountability and ownership
• Ability to work both independently and as part of a team
• Strong communication skills (written and verbal)
• Adaptability and willingness to learn and grow
• Relevant tertiary qualification (BCom or similar) or working towards one

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Experience in banking operations, payments, or financial processing
• Exposure to betting, gaming, or digital commerce environments
• Awareness of betting markets or customer behaviour
• Understanding of regulatory and compliance environments
• Exposure to financial product development or implementation

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!