Job Description

Job Title: Banking Operations Supervisor
Company: RayaCX
Location: Alexandria, Egypt
Contract Details: Full-time
Are you a highly motivated and experienced banking professional looking for a new challenge? RayaCX, a leading BPO company in Alexandria, Egypt, is seeking a Banking Operations Supervisor to join our dynamic team.
As a Banking Operations Supervisor, you will be responsible for overseeing and managing the daily operations of our banking department. You will work closely with the team to ensure that all processes are running smoothly and efficiently, while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Supervise and manage the daily operations of the banking department, including customer service, cash management, and transaction processing.
- Monitor and evaluate staff performance, providing feedback and coaching as needed to ensure high-quality service delivery.
- Develop and implement efficient and effective operational processes and procedures to improve productivity and service quality.
- Conduct regular audits to ensure compliance with banking regulations and company policies.
- Collaborate with other departments to identify and address any operational issues or concerns.
- Stay up-to-date with industry developments and trends, and make recommendations for process improvements.
- Train and onboard new employees, providing them with the necessary tools and resources to excel in their roles.
- Handle escalated customer complaints and inquiries, ensuring timely and satisfactory resolution.
- Prepare and present reports on departmental performance and progress to senior management.
Qualifications:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum of 5 years of experience in banking operations, with at least 2 years in a supervisory role.
- Excellent knowledge of banking regulations and procedures.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficient in Microsoft Office and banking software.
- Fluent in English, both written and spoken.
If you are a highly organized and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Join our team at RayaCX and take your banking career to the next level. Apply now to be considered for this exciting opportunity.