Job Description

• Graduate (Any) with minimum of 3 - 5 years of work experience in an international BPO Banking process.
  • Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
  • Flexible to work in night Shifts
  • Excellent Oral & Communication skills in English
• Strong understanding of  KYC/AML concepts/process
  • Maintain the necessary SLA’s and report out to the team manager on a regular basis
  • Anticipates problems and recognizes when to deviate from standard practices
  • Seeking assistance or to resolve complex issues with the help of process knowledge
  • Adhere to project requirements  and department objectives
  • To follow technical protocols and general procedures guided by department objectives
  • Effectively communicate to coordinate job specific information and to collaborate with team members
  • Participating in the training programs based on business needs
  • Attending team meetings or customer calls (if required)
  • To perform Quality Audits based on process requirements
• Should be able to lead the team as a process expert and lead