Job Description

Group Chief Operating Office is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Group Chief Operating Office combines global expertise and technology to help keep us ahead of the competition.

People responsibility: N

Report to : SVP Wholesale Operations and Client Lifecycle Management

Job Content

1. To process & approve all account opening & Servicing , scope includes Current, Checking, demand deposit, Term/Time deposit, Loan and credit card account documentation in accordance to DIB, SOP, BIM, FIM, MOF, Credit & Operational Policy, FX regulations prompt and accurately.
2. To provide consultation to RM.
3. To approve system and manage KYC & JCIC enquiry
4. To analyses and defines problems effectively and system errors are highlighted and resolved
5. To lead the team to produce quality results on time
6. To review DCFC are properly followed and updated
7. To monitor and manage staff’s productivity and seeks ways to continuously improve service, productivity and quality of work.
8. To promote awareness, understanding and practice of quality.
9. To make effective and flexible use of available resources and report customer complaints to BoS Manager.
10. To conduct training to junior staff, vendor and GSCM. OAM.

Skills Requirements

• Bachelor degree.
• Above 5 years working experience.
• Sufficient internal control regulations knowledge and Cheque Law.
• Professional banking knowledge, Legal and Compliance knowledge.
• Familiar with operational procedures and banking system.
• Fluent in English writing.
• Supervisory, sufficient MS office skill and well communication skill.

License/Qualification Requirement

• Professional License includes Proficiency Test for Internal Control and Basic Test on Financial Market & Professional Ethics.