Job Description

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Betway Africa started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1000+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As our Banking Operations Analyst, you’ll play a key part in delivering a high‑performing, customer‑centric banking operations function, getting hands‑on with identifying, communicating, and resolving missing or erroneous deposit transactions; resolving customer deposit complaints timeously; and monitoring processing across multiple regions to take corrective action when needed. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Ensure Accurate, Timely Deposit Processing
  • Source, validate, and capture deposit data and manual credits accurately and within SLA.
  • Identify and escalate statement or data issues to internal and external teams for quick resolution.

• Investigate, Troubleshoot, and Resolve
  • Processing Issues Monitor transactional processing and intervene where interruptions occur.
  • Troubleshoot with internal Dev teams and 3rd‑party processors, proposing researched solutions to prevent recurrence.
• Manage Escalations and Drive Customer Experience Excellence
  • Resolve escalations and queries within SLA in partnership with Finance, Call Centres, and other teams.
  • Analyse and communicate shift handovers, volume drivers, and incidents to support consistent customer experience.
• Enhance Documentation, Processes, and Operational
  • Knowledge Review and update SOPs, training materials, and product documentation.
  • Identify process risks and efficiency improvement opportunities, recommending enhancements or automation.
• Deliver Insights, Reporting, Testing Support, and Operational Readiness
  • Monitor Monies In reports to detect spikes or anomalies and alert relevant teams.
  • Support testing and onboarding of new processors, while tracking market competitors and upcoming events that impact volumes.

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Completed BCom degree, either completed or currently in progress, is preferred.
• Proficient to advanced Excel skills, including data manipulation, complex analysis, and accurate reporting.
• Strong functional understanding of end‑to‑end transactional processing across Mobile Money, card payments, e‑cash/e‑wallet platforms, internet banking, and voucher‑based transactions.
• Solid technical capability in working with diverse data sources, including the ability to analyse data sets and produce clear, insightful reports.
• Proven ability to identify trends and patterns within transactional processing through detailed analytical assessment.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back Our Employee Assistance Programme offers resources for you and your family.

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.