Job Description

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Banking Consultant, you'll play an important role in helping customers feel confident about their financial future. You'll be the friendly face of ANZ, supporting customers with their everyday banking needs, educating them on digital solutions, and connecting them with the right people and products to help them achieve their goals.

Every day brings something different, from assisting customers with banking transactions to having meaningful conversations about their needs and aspirations. You'll be part of a supportive team that works together to deliver great outcomes for customers, communities and each other.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time

Role Location: Sylvia Park, Auckland

Work Hours: Tuesday to Saturday, 8:30 AM to 5:00 PM, including one late-night shift (6:30 PM) on Friday and one weekend day (37.5 working hours per week)

Ka aha tō rā e kite ai? - What will your day look like

As a Banking Consultant, you'll have the opportunity to build meaningful relationships with customers while helping them make the most of their banking experience. Other key responsibilities will include:

• Creating a welcoming environment and delivering exceptional service to every customer.
• Supporting customers with their day-to-day banking needs and enquiries.
• Taking the time to understand customers' goals and recommending solutions that meet their needs.
• Helping customers build confidence using ANZ's digital and self-service banking tools.
• Identifying opportunities to connect customers with specialist teams when additional support is needed.
• Working collaboratively with your branch colleagues to achieve great outcomes for customers and the wider team.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you'll bring a genuine passion for helping people and a commitment to delivering great customer experiences. You'll also have:

• Experience delivering outstanding customer service in a retail, hospitality, contact centre or service environment.
• Strong communication skills and the ability to build trust with people from all backgrounds.
• Confidence having conversations that uncover customer needs and identify solutions.
• A proactive approach to learning new skills, products and technologies.
• Strong attention to detail and the ability to balance multiple priorities.
• A collaborative mindset and willingness to contribute to a positive team culture.
• Lending experience will be preferred.
• Proficiency in Filipino would be highly regarded.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 122454.

Job Posting End Date

17/09/2026, 11.59pm, (NZ)