Job Description

The Banking Center Specialist is responsible for providing superior customer service meeting a variety of customers’ needs. This position will perform teller transactions, account opening duties, consumer lending, mortgage loan duties, and provide additional administrative support as necessary.

Essential Duties:

• Greets and welcomes customers and potential customers directing them to appropriate bank staff.
• Oversees and maintains waiting area, stocking necessary brochures and other items.
• Answers incoming phone calls and transfers to appropriate bank staff if unable to assist them.
• Maintains knowledge of banking products and services.
• Answers customers’ questions and provides general information on banking products and services.
• Identifies and pursues opportunities to promote/refer new banking products and services.
• Conducts customers’ transactional needs including accepting deposits, loan payments, verifying cash and endorsements, and cashing checks within limits.
• Opens or assists with opening consumer and commercial customer accounts.
• Balances cash drawer and teller cash recycler (TCR) following Bank policy.
• Prepares monies for shipment to Federal Reserve Bank and orders monies as necessary.
• Performs consumer lending duties to include but not limited to evaluating applications, collecting information and additional documentation, authorizing or recommending approvals, processing, and closings ensuring compliance with Bank’s policies and procedures.
• Provides assistance with mortgage loans to include but not limited to collecting information and additional documentation, processing draws, preparing documents in accordance with established regulations, policies, and secondary market guidelines as needed.
• Performs clerical and administrative duties as needed.
• Ensures the safety of all negotiables and confidential documents.
• Maintains regular, reliable attendance.

Non-Essential Duties:

• Processes and distributes incoming mail and prepares outgoing mail. Supervisory Responsibilities:
• This position has no supervisory responsibilities.

Other Duties:

This job description is not designed to be an exhaustive list of duties. Duties, responsibilities, and activities may change at any time with or without notice.

Bank wide Expectations:

• Stays current, maintains knowledge of, and complies with all F & M products and services and policies and procedures.
• Maintains organized files and a neat and orderly work area and secures all negotiable and/or confidential records.
• Protects the bank's and customers' information; knowledge of customers and their relationship with the Bank must be kept in absolute confidence.
• Displays a positive, cooperative spirit; professionalism; and a responsible attitude to staff and customers always.
• Leads by example while being a team player.
• Participates in Bank-sponsored and other community/civic events as schedule allows.
• Represents F & M Bank professionally and courteously while in contact with the public either in person or by telephone.
• Pursues personal development opportunities to improve knowledge as it relates to position, compliance, and the bank in general.

Requirements

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Knowledge, Skills, and Abilities

• Excellent interpersonal skills to relate to all audiences with the ability to manage sensitive and confidential information.
• Excellent organizational skills and attention to detail.
• Proficient pc skills to include MS Office products.
• Excellent verbal and written communication skills.
• Excellent math skills.
• Ability to prioritize and meet deadlines.
• Ability to handle multiple priorities under time constraints.
• Ability to work independently with limited supervision.

Education and/or Experience

Preferred

• Associates Degree or equivalent from two-year college or technical/trade school.

Required

• High School diploma or equivalent
• A minimum of three years related experience or equivalent combination of education and experience.
• Previous experience working directly with the public.

Certificates, Licenses, and Registrations:

• Notary or willing to obtain.
• Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) or ability to become registered.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

• The employee regularly sits and uses hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to talk or hear.
• The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch.
• The employee must regularly lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• Work is primarily performed in an office setting where the noise level is usually moderate.
• This role routinely uses standard office equipment such as computers, calculator, phones, photocopiers, filing cabinets, and fax machines.

Position Type/Hours:

This is a non-exempt position working Monday – Friday, 8:30 a.m. – 5 p.m. with overtime as necessary.

Travel:

This position will not routinely involve travel. Limited travel for training purposes and visits to customers’ locations as necessary.