Job Description

Company Description

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

We're looking for a detail-oriented and professional Banking and Financial Services Support specialist to join our team in Hyderabad, India. In this role, you will provide comprehensive support to our banking and financial services operations, ensuring exceptional customer service while maintaining the highest standards of accuracy and compliance. You will be instrumental in supporting our clients and internal teams by handling a variety of banking transactions, inquiries, and administrative tasks with efficiency and professionalism.

• Provide responsive customer support for banking and financial services inquiries via phone, email, and in-person interactions
• Process customer transactions, account inquiries, and service requests with accuracy and attention to detail
• Assist customers with account opening, maintenance, and closure procedures
• Maintain organized and accurate records of all customer interactions and transactions
• Identify and resolve customer issues and complaints in a timely and professional manner
• Ensure compliance with banking regulations, policies, and procedures in all daily operations
• Coordinate with internal departments to facilitate seamless service delivery and issue resolution
• Handle sensitive financial information with confidentiality and security
• Perform data entry tasks with precision and verify information for accuracy
• Support the onboarding process for new customers and products
• Monitor account activities and flag any unusual transactions or concerns
• Contribute to team efficiency by managing multiple tasks and priorities effectively

Qualifications

**Required Skills and Experience:**

• Strong knowledge of banking products, services, and financial concepts
• Excellent written and verbal communication skills
• Proficiency in data entry with demonstrated accuracy
• Ability to analyze and resolve customer issues effectively
• Strong organizational and time management skills
• Attention to detail and commitment to accuracy
• Ability to handle confidential information responsibly
• Familiarity with banking software systems and Microsoft Office applications

**Preferred Skills and Experience:**

• Experience with banking transaction processing systems
• Knowledge of financial regulations and compliance requirements
• Ability to multitask and manage competing priorities
• Experience in a customer-facing role within the financial services industry
• Familiarity with banking compliance standards and procedures
• Problem-solving mindset with a customer-focused approach

Additional Information

All your information will be kept confidential according to EEO guidelines.