Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide a proactive business banking sales and service management function that will retain and grow portfolios of Chinese SME customers by identifying opportunities and implementing value adding and specialized financial product solutions from a range of standard and/or customised offering.

• Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures
• Conduct a needs analysis for business customers within their portfolio and match with an appropriate business banking solution. Point of contact for all information and queries related to their portfolio and refer any unresolved issues to the relevant functions
• Drive the use/sale of alternative self service banking channels. Customer retention through on boarding process, customer visits, relationship management and any other intervention
• Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline. Timely and accurate loan origination for all customer applications within ones portfolio
• Acquire new business relationships and accounts and Grow the portfolio balance sheet as per set targets. Cross sell business banking products to our existing customers (i.e. VAF, NBOL, Trade and Foreign exchange)
• Drive sustainable profitability for the portfolio as per set sales budget. Develop and execute a sales activity plan and client calling schedule in line with the Customer Value Proposition (activity schedules and call reports).

Qualifications

• Bachelors degree in Business related course from a recognized university.
• At least three years sales experience in branch banking and relationship management
• Knowledge of Customer Experience Solutioning
• Sound knowledge of the bank's policies and procedures relating to all areas under his/her control
• Knowledge of the risk management and credit principles
• Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
• Understanding of financial statements

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Team Working

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Reporting

Additional Information

Applicants are required to Upload copies of their academic documents (University Transcript, Degree Certificate, A-Level and O-Level results) when submitting your application.