Job Description

Bank Ward Administrator | Administrator | Spire Parkway Hospital | Solihull | Bank | Ad-Hoc Shifts

We have an opportunity for a Ward Administrator to join their team of staff in the Admin department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.”

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.

Duties & Responsibilities (not limited to):

• To greet and provide a customer focused, professional and effective service that exceeds expectations to all Patients, Consultants, and Visitors to the hospital.
• To deal with all telephone enquiries in an efficient and courteous manner.
• To inform insurance companies if extended length of stay is required.
• To keep insurance companies informed of emergency admissions.
• Report complaints or concerns to the Nurse in charge/shift leader.
• To be aware of discharge dates and times and ensure that the relevant departments, i.e. Reception and Catering are informed when patient is leaving.
• Appointments given on discharge for treatment room and follow up.
• Ensure that patient notes are up to date and in correct order and are taken to the appropriate place when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient’s notes.

What do you need to have?

• Previous relevant experience in an administrative support role.
• Customer facing role
• Computer literate
• Adept at handling various calls on a daily basis
• Excellent verbal and written communication skills
• Passion for customers
• Working collaboratively
• Have a systematic and organised approach to work
• Maintain complete confidentiality, discretion and loyalty at all times

Benefits

• Bank colleagues are paid weekly

• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave

• Unsocial Enhancements, dependent upon shift pattern worked (won’t be applicable for all)

• Access to Spire Healthcare pension

• Access to Blue Light Card discounts

• Smart spending discounts (in addition to Blue Light discounts) via ‘Spire for You’

• Wellbeing Centre access via ‘Spire for You'

• Free uniform

• Free DBS

• Full induction, including mandatory training updates

• Opportunities for further training and progression into permanent posts

• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence

• Doing the right thing

• Caring is our passion

• Keeping it simple

• Delivering on our promises

• Succeeding and celebrating together

• Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”