Job Description

Bank Receptionist

Department: Site Support Roles

Employment Type: Bank

Location: Priory Hospital Bristol

Compensation: £12.71 / hour

Priory Hospital Bristolis looking to recruit a Receptionist to join the team. To cover some weekends and annual leave between both sites, Bristol Hospital and Bristol Park Clinic

We offer fast access to treatment for a number of mental health concerns and addictions.
Bristol is an ideal place for treating people with complex disorders, including people who may not have responded to previous treatment. We can guarantee that our comprehensive treatment programmes are guided by current evidence-based research.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Greets and assists all arrivals promptly at the Priory unit, and ensures that they are treated in a courteous, pleasant and efficient manner, and directed accordingly.
• Ensures that all telephone calls into main reception / switchboard are dealt with promptly and efficiently within Priory operational standards.
• Carries out administrative tasks as required.
• Ensures the appropriate security passes are issued, as well as then directing the visitor to the appropriate areas or individuals within the unit.
• Ensures the maintenance of the reception and waiting area environments to high standards, ensuring that any housekeeping or maintenance issues are reported to the appropriate teams.

You can find additional information in the attached job description.

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.

The ideal candidate will hold an NVQ Level 1 in a relevant area or GCSEs/equivalent qualifications and will have experience working within a customer-facing environment. Due to the nature of the role, the post holder may encounter difficult and challenging situations when supporting patients, which can increase the sensory and emotional demands of the position.

For more information about the role, you can email MaureenMcgarrigle@priorygroup.com

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.