Job Description

• Full-time permanent opportunity available at Westpac’s Ballarat branch
• Get things happening for our customers – and your career
• Be genuinely rewarded for the experience you bring
• Significant leadership role with a direct impact on the community

What’s the role?

As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community that you're proud to call your own. Inspiring a team of customer service and sales specialists, you’ll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that! You’ll be the driving force behind your branch’s overall success – holding financial, risk and operational accountability – whilst ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers’, success.

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday. This role also supports our Ararat branch.

How will I help?

• Hold accountability for compliance and risk management – build a culture of doing the right thing
• Lead your team in building customer digital confidence by driving Digital First conversations to grow digitally active customers
• Uplift branch staff home loan referrals into the Lending team to achieve the branch’s home loan settlement targets
• Drive customer acquisition, service and retention – building genuine connections with customers and the community and resolving customer concerns effectively and efficiently
• Recruitment, training, retaining and performance management of frontline branch staff
• Drive results that have a clear, positive and direct impact on overall branch performance

What do I need?

• Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
• Proven experience of holding accountability for risk and compliance, staff performance and customer experience
• High-energy, with an ability to inspire and motivate a diverse team
• Experience of working to fulfil business performance targets and spur growth
• Ability to effectively de-escalate and address challenging situations by using strong communication and problem-solving skills

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.