Job Description

Spire Healthcare, Dunedin | Reading | Bank Host and Catering Assistant (Wards)

Introduction

Are you someone who enjoys providing excellent customer service and takes pride in helping others? We're looking for a Bank Host and Catering Assistant to join our team at Spire Dunedin Hospital.

This is a rewarding, patient-facing role where you'll play an important part in helping patients feel comfortable and cared for during their stay. Whilst this is a non-clinical role, the service you provide has a direct impact on patient comfort, wellbeing and overall experience within the hospital.

From serving meals and refreshments to checking dietary requirements and allergies, you'll help ensure patients receive the right support at the right time whilst contributing to the high standards of care, safety and service that Spire Healthcare is known for.

About the Role

As a Bank Host and Catering Assistant, you will support the smooth delivery of food and beverage services across our wards, helping to ensure patients feel comfortable, supported and well cared for throughout their stay.

You'll spend much of your time interacting directly with patients, serving meals, teas and coffees, checking dietary requirements and allergies, and helping maintain a welcoming ward environment. By ensuring patients receive meals that meet their dietary needs, you'll contribute to both patient safety and wellbeing.

Working closely with clinical colleagues and the wider Hotel Services team, you'll help ensure meals are delivered accurately whilst maintaining high standards of cleanliness, food safety and service.

This is a busy and active role that requires confidence, organisation and the ability to work independently whilst delivering a professional and caring service.

Why Join Us

At Spire Dunedin Hospital, you'll become part of a team that understands the important role Hotel Services colleagues play in the overall patient journey.

You'll work alongside supportive colleagues who are committed to delivering outstanding service and patient care. Every day brings variety, responsibility and the opportunity to contribute to the smooth running of our ward services.

This role would suit someone who enjoys working with people, takes pride in delivering excellent customer service and thrives in a busy environment where no two days are the same. You'll have the opportunity to make a genuine difference to patients whilst gaining valuable experience within one of the UK's leading independent healthcare providers.

Duties and Responsibilities

• Serve meals, snacks, teas and coffees to patients on the wards.
• Check and confirm patient dietary requirements and allergies before meal service.
• Ensure meals are delivered accurately and in line with individual patient requirements.
• Provide a professional, friendly and compassionate service to patients and visitors.
• Maintain high standards of cleanliness within designated ward and catering areas.
• Support stock replenishment and assist with the smooth running of catering services.
• Communicate effectively with ward teams and catering colleagues regarding patient requirements.
• Follow all food safety, health and safety and infection prevention procedures at all times.

Who we're looking for:

• Previous experience within healthcare, hospitality, catering, customer service environments would be beneficial.
• Confident communicating with patients, colleagues and visitors.
• Able to build positive relationships and provide excellent customer service.
• Comfortable managing your workload independently and making day-to-day decisions within established procedures.
• Comfortable working in a busy, fast-paced environment.
• An understanding of food hygiene and food safety requirements would be beneficial.
• Comfortable with a physically active role involving regular walking, standing, pushing meal trolleys and moving between wards throughout the shift.
• Demonstrates a caring, professional and customer-focused approach when supporting patients, visitors and colleagues.
• Reliable, organised and committed to maintaining high standards of service and patient care.

Contract: Bank

Days/Hours: Monday – Sunday | Shifts available between 06:30 - 13:00 and 12:00 - 19:00

Benefits

We offer competitive rates to our bank colleagues, alongside a range of benefits designed to support your wellbeing, development and flexibility, including:

• Flexible bank working opportunities to fit around your commitments
• Access to training and ongoing development
• Opportunities to gain experience within a leading independent healthcare provider
• Access to colleague wellbeing support and benefits
• A supportive and welcoming team environment where your contribution is valued

We commit to our employees' wellbeing through work-life balance, ongoing development, support and reward.

Contact Information

For further information about this role please contact Alison Roberts on alison.roberts@spirehealthcare.com.

Closing Date

We're reviewing applications as they come in, so early applications are encouraged. We reserve the right to close vacancies once we have received a sufficient number of applications.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.