Job Description

Washington Trust is seeking an experienced Bank Fraud Investigator to join our Security team located in Westerly, RI. This position will be responsible for managing fraud alerts and internal and external fraud case referrals from various sources, as well as daily review and disposition of fraud alerts utilizing Verafin. This position includes independent case management responsibilities, including regular interaction with law enforcement, and preparation and filing of criminal complaints and referrals.

This position supports a hybrid on-site/remote work schedule.

PRIMARY RESPONSIBILITIES

• Review and disposition fraud alerts in Verafin
• Review, respond and disposition fraud alerts related to online banking activity, mobile/ATM deposits, elder financial exploitation
• Intake branch and business line referrals for fraudulent situations involving consumer, online banking, business and wealth management customers
• Fraud case management, including case entry to Verafin, filing of Suspicious Activity Reports (SARs) and photo requests from law enforcement
• Production and filing of referrals and criminal complaints for complex fraud cases
• Customer contact/conversations regarding fraud situations and interaction with peer bank and law enforcement contacts
• Review surveillance video in the course of investigations
• Represent the Bank in professional fraud associations
• Development and presentation of internal fraud training
• Development and presentation of external facing fraud awareness material
• Work with Marketing to create and execute strategies for fraud awareness material

SECONDARY RESPONSIBILITIES

• Represent Corporate Security in risk assessment activities to support front line functions related to new initiatives and changes to existing processes
• Work with Operations, Risk Management, Technology, Information Security, Compliance and Financial Administration to define processes and policies to support products and services
• Robbery response (surveillance review, physically respond to branch location, communication with internal and external stakeholders)
• Production of metrics for fraud alert and case management activities.
• Develop and maintain internal policies and procedures for fraud alert and case management activities
• Participate and provide information for Audit and examination responses as required
• For vendors under management, complete internal vendor management and information security requirements including, but not limited to, user access policies, technology risk assessments and application-level security validation
• Assist with Corporate Security special projects
• Will perform any task requested by a supervisor, as it relates to the Bank or its function

REQUIREMENTS/QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience required.
• Certified Fraud Examiner (CFE) and Certified Financial Crime Investigator (CFCI) certifications preferred.
• 5 years of experience in fraud investigations, bank security, and bank loss prevention or other related experience.
• Previous experience with and/or thorough knowledge of bank products and services
• Strong technical skills, and the ability to navigate specialized fraud detection software and bank systems including core systems and check research.
• Strong written and verbal communication skills required.
• Must possess strong independent management, organizational, technical, analytical and problem-solving skills, with the ability to multitask and adjust priorities

Compensation: A good faith, reasonable estimate of the base salary range for this role is $65,000–$75,000, and the actual offer will depend on factors such as experience, skills, training, certifications, and education. This base salary reflects one component of our competitive compensation package. This position may be eligible for an annual bonus and includes a comprehensive benefits package.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.