Are you an Administrator or Call-Handler looking for your next opportunity?
St Margaret’s Hospice Care has a fantastic opportunity for a Clinical Coordinator to join our team.
Based in our Central Referral Centre, you will be the first point of contact for callers to the hospice. Our duty is to speak with the person to understand how best they can be helped and pass them on to the relevant team.
What can you expect to be doing?
You will play a critical role in helping to provide the support that patients and families need.
Being a clinical coordinator involves being the primary contact for all callers to our main telephone contact numbers. This can be healthcare professionals making patient referrals which we document and pass onto our duty clinicians, or answering calls from patients, families and carers, liaising with a variety of services within the hospice to pass on this information so that the right service team can follow up.
We provide a comprehensive training programme and induction to ensure that you have the skills and knowledge required to undertake this challenging but rewarding role. We recognise that much of what we deal with on a day to day basis can be emotional and have a strong programme of support in place.
What will you be good at?
We are looking for candidates who:
This is a primarily office-based role, so ability to get to the Hospice site is essential.
At St Margaret’s Hospice, our values guide everything we do. We are:
If these values resonate with you, we’d love to hear from you.
We welcome applicants from all backgrounds and experiences. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply.
If you need adjustments during recruitment, please contact recruitment@st-margarets-hospice.org.uk.
Why join St Margaret’s Hospice?
You won’t just be joining a fantastic team — you’ll become part of a welcoming, community-minded charity making a real difference every day.
We offer a supportive and inclusive working environment alongside a range of benefits including:
Including:
*Eligibility criteria applies
Want to apply or find out more?
If you want to get to know our team or have a chat before applying, we’d love to hear from you. Just reach out to Colleen Gagg, Community Services Lead, at Colleen.Gagg@st-margarets-hospice.org.uk.
If you have all the information you need, just click apply. We can't wait to hear from you!
Closing date: 18/09/2026
Unfortunately, we are unable to offer visa sponsorship at this time.
St Margaret's Hospice are committed to safeguarding and promoting the welfare of those who use our services.
As part of our safer recruitment processes, all offers of employment are subject to satisfactory pre-employment checks relevant to the role. These may include verification of identity, right to work, references, DBS, and other regulatory, fraud prevention, and compliance checks.
The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.
St Margaret’s Hospice Care is a registered charity which has been at the heart of Somerset’s community, making each day count for over 45 years. We strive to delivery of high quality, responsive, compassionate care to patients and their families facing a life-limiting illness.
Through our medical expertise, nursing skills and specialist support services, we provide physical, emotional and spiritual care to over 5,000 patients and their families each year.
We put our patients at the heart of all we do; treating symptoms, controlling pain and caring for their emotional, psychological and spiritual needs. We support the whole family through a wide range of services such as intensive care in our In-Patient Unit, care at home, complimentary therapies and bereavement support for those who need it. We also support a wide range of support to carers, young and old. We provide care and support for families and friends for as long as they need us. We rely on over 1900 volunteers to help deliver our care.
Hospices are normally associated with cancer. We care for anyone with a life-limiting illness including motor-neurone disease, cardiac failure, renal failure, chronic respiratory disease and other life-limiting conditions.
We provide our services for free. St Margaret’s is a charity – we are not part of the NHS. Our income comes from the NHS and charitable sources from our local community. It costs over £15m each year to deliver our care. We are dependent upon the generosity of our Somerset community to help raise £12million.
