Job Description

ROLE & RESPONSIBILITY

• Manage contract governance, vendor negotiations, and budget performance to ensure cost efficiency and alignment with business priorities.
• Analyze financial variances, assess operational risks, and identify opportunities for cost optimization and resource efficiency.
• Oversee office operations, regulatory compliance, workplace safety, and business continuity in alignment with corporate standards.
• Evaluate operational risks and service performance, driving corrective actions and continuous improvement.
• Develop and strengthen service governance, SOPs, KPIs, and SLAs to ensure consistent service quality and operational excellence.
• Analyze service performance and stakeholder feedback to enhance service delivery, user experience, and process efficiency.
• Drive workplace innovation, digital solutions, and space optimization to enhance operational efficiency and employee experience.
• Coordinate sustainability and workplace improvement initiatives, promoting stakeholder engagement and technology adoption.
• Strengthen contractor governance, performance accountability, and service standards in alignment with business requirements.
• Evaluate contractor productivity, workforce utilization, and operational gaps to drive performance improvement and cost effectiveness.

EDUCATION

Bachelor's degree in general management, business administration, environmental management, office services or a related field.

OTHER REQUIREMENTS

• 3–5 years of relevant experience in office services, facility management, or related functions.
• Strong skills in operational management, vendor coordination, service performance monitoring, and regulatory compliance.
• Good analytical, problem-solving, and execution skills with a continuous improvement mindset.
• Excellent interpersonal and communication skills with a strong service-oriented attitude.