Job Description

Band 3 Administrative Role

Location: Queen Alexandra Hospital

Salary: Band 3 - £25,760–£27,476
Hours: Full-time, Part-time and flexible options considered. Working hours are varied and will depend on the department you are assigned to. Posts are rostered on a rota basis and may include:

• Standard weekday office hours
• Early or late shifts

If you are successful, you will be placed in our talent pool while you undergo pre-employment checks. Specific shift patterns will be discussed as part of the offer stage and aligned to the needs of the service.

Your skills can make a real difference

Band 3 administration is about more than keeping things organised. It’s about using your skills, knowledge and initiative to support teams, improve processes and help our services run effectively.

Our Band 3 roles offer variety, responsibility and the chance to make a real contribution. You’ll work with colleagues across the service, manage a range of administrative tasks and use your experience to solve problems, respond to changing priorities and keep things moving.

We’re looking for people who are organised, reliable and confident in what they do, with a positive approach and a willingness to take ownership. If you’re ready for a role where you can use your experience, develop your skills and be part of a supportive team, we’d love to hear from you.

In these roles, you’ll be the organising force behind patient care. Depending on the team you join, you’ll be:

• Managing and updating schedules, waiting lists and procedure slots
• Supporting consultants and clinical teams as their key administrative link
• Ensuring essential information is accurate, timely and handled confidentially
• Speaking with patients, families and staff to keep pathways moving
• Solving problems in real time to prevent delays and maximise efficiency
• Confident with independent working and using your own initiative.
• Providing excellent customer service in fast-paced clinical environments

You’ll thrive in these roles if you are:

• Organised & accurate: able to manage data, diaries, referrals and scheduling
• A clear communicator: confident speaking with patients and clinical teams
• A problem solver: able to think ahead and spot issues before they impact care
• Independent but team focused: able to own your workload and adapt quickly
• Familiar with IT systems / willingness to learn new systems within the Trust
• Committed to great service: delivering professionalism, compassion and confidentiality

Experience in healthcare or admin is helpful, but your attitude, resilience and attention to detail matter most.

Why join us?

• Develop specialist knowledge in clinical areas
• Gain responsibility, autonomy and a role that genuinely impacts patient care
• Opportunities for progression into senior coordination, pathway management or leadership roles
• A supportive team, strong training offer, and a trust committed to improvement

Ready to move your career forward?

If you’re motivated, organised and ready to make a real difference, we want to hear from you.

If you are successful, you will be placed in our talent pool while you undergo pre-employment checks.

Planned interviews: Friday 11th September 2026

Qualifications

Essential

• GCSE (or equivalent), including English and Maths (Grade C/4 or above)

Experience

Essential

• Experience in an administrative or customer service role
• Experience of Microsoft Office applications e.g. Word, Excel, Outlook.
• Excellent verbal, telephone, and written communication skills

Desirable

• Experience working in busy and demanding environment
• Business Admin/typing/word processing

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

For more information, please see our People and OD Strategy 2026