Job Description

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
• Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

EL OBJETIVO DE LA POSICIÓN ES:

• Atención de reclamaciones de nuestros clientes

• Se debe realizar un análisis completo y detectar causa raíz en el proceso de reclamos

• Revisiones de áreas de oportunidad en el proceso de reclamos

• Brindar mejoras para la optimización del proceso de reclamaciones

• Funciones administrativas y de análisis de información

PARA LA POSICIÓN REQUERIMOS:

• Título universitario/de licenciatura o experiencia equivalente.

• Habilidad para analizar datos y resolver problemas.

• Experiencia en el sector bancario.

• Experiencia en resolución de reclamaciones.

• Experiencia en análisis de datos

• Manejo de paquetería Office (nivel intermedio)

• EXCEL intermedio (cruces, tablas dinámicas)

• Habilidades de comunicación escrita y verbal clara y concisa.

• Trabajo en equipo

• Capacidad para trabajar en un ambiente apresurado y cambiante.

• Habilidades comprobadas de organización y gestión del tiempo.

• Proactividad

• Aceptación al cambio

• Trabajo bajo presión

LA MODALIDAD Y HORARIO DE LA POSICIÓN ES:

• Sede REVOLUCIÓN

• HIBRIDA (3 oficinas / 2 en casa)

• los días en oficina son conforme a la necesidad operativa, NO son fijos.

• lunes a viernes

• de 8:00 a 17:00 h

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

View Citi’s EEO Policy Statement and the Know Your Rights poster.