Job Description

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Requisitos:

• Escolaridad: Necesario Licenciatura concluida, de preferencia Administración, Psicología, Recursos Humanos o carrera afín.

• Experiencia de 2 años en adelante en áreas de Capital Humano/Recursos Humanos (preferentemente). Deseable en roles de atención a colaboradores, onboarding, etc.

• Planificación, implementación y revisión de los procesos.

• Excel intermedio (formulas, tablas dinámicas).

• Preferente manejo de Help Center / Snow.

• Deseable conocimiento de ATS de HR (Workday, SAP, People Soft)

• Habilidades de análisis, auditoría de procesos, sentido de urgencia, excelente atención al cliente interno, comunicación efectiva, dinamismo y liderazgo.

Responsabilidades:

• Acompañamiento y seguimiento a solicitudes, dudas y requerimientos de nuevos ingresos.

• Coordinar sesiones de acompañamiento grupales con los nuevos colaboradores.

• Dar seguimiento a tickets de alta complejidad.

• Administración y actualización de bases de datos y controles operativos.

• Cumplimiento de SLA y estándares de servicio.

NOTA: Necesario radicar en CDMX, ya que la vacante estará en dicha ubicación.

Factor de descarte Aquellos candidatos que no cumplan con los requisitos establecidos en el Job Posting serán descartados del proceso de selección.
No olvides adjuntar tu Cv y mantener actualizado el perfil de Workday

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

View Citi’s EEO Policy Statement and the Know Your Rights poster.