Job Description

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Store Management:
Oversees and guides the stores to ensure a unique client experience. Manages the relationship between clients and sales teams. Serves as the visible face of the brand to clients.

Speciality Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique client experience and achieves business goals by using effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and company values at all times.

Main Responsibilities

BUSINESS DEVELOPER

Define, execute and monitor the store action plan to achieve sales targets and KPIs

• Define targeted quantitative and qualitative goals and ensure they are achieved
• Implement action plans and follow-up
• Analyze the results: daily, weekly, monthly and set up constant assessments
• Focus on key KPIs and create a strong store culture and storytelling approach

Understand and monitor constantly local business environment including market trends and competition

• Keep relevant with market and fashion trends
• Share with store team
• Integrate/adapt insights in store action plan

Define opportunities for growth and execute actions accordingly

Communicate relevant feedbacks and report to HQs/HO and/or store team

A TALENT LEADER AND DEVELOPER

Create and maintain a positive work environment, consistent with Balenciaga behaviors

Provide a clear vision and goals for the team and for the individuals

Identify, attract, recruit, develop and retain talent

• Recruit top talent in partnership with the Head of Retail and HR

Create development plans for store management and store teams, ensure professional growth via training and coaching

• Ensure professional growth and training of the store team with a coaching approach, by constantly stimulating them to be up-to-date in the Fashion industry
• Coach consistently direct reports
• Provide structured feedback on a regular basis
• Manage individual appraisal interview at least twice a year

Motivate and challenge store management and store teams on a regular basis

• Organize qualitative time with the team (team building…)

A BRAND PROMOTER (CLIENTS)

Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally

• Embody constantly Balenciaga codes and engage local people with the brand

Ensure Balenciaga Signature and Client experience are executed and consistent over time

• Store according to the Company directions (VM guidelines)
• Ensure that the store image in line with corporate standards
• Ensure store team is aware of this standards
• Ensure that team behaviors are consistent with the standards of Balenciaga services, image and values

Lead by example conveying Balenciaga behaviors towards clients

Know his/her clients and prospects (quantitative and qualitative) to define action plans

Attract and recruit new clients from personal network and external partners

Develop clienteling mindset and client's loyalty and retention from beginners to VICs

• Oversee the clienteling approach
• Ensure that the qualitative standards required by our brand are maintained
• Ability to engage VIP and celebrities

A PROCESS MANAGER

Ensure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelines

• Handle all administration and accounting responsibilities.
• Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
• Apply all the necessary golden rules to ensure the safety of both store team and clients
• Supervise warehouse stock and verify that it is in line with the store’s sales potential and report to Merchandising Retail at Headquarters accordingly
• Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the warehouse
• Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets

Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, team

Supervise inventory activities and warehouse stock and report any discrepancies

Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness

Internal Key relationships

Trainers, Retail Director, Area Manager, HR

Key Experiences

3 to 5 years of successful experience in a managerial position (minimum 10 people) in luxury Retail industry

Leadership Behaviors

Inclusion

Create a high-performing team and foster a fair and respectful environment where each individual's uniqueness is valued

Vigilance

Anticipate opportunities and threats so as to lead in the long run

Audacity

A quick to seize opportunities, turning potential failures into success

Tenacity

True to your ambition when times get tough and weather the storms with your team

Job Type

Fixed Term (Fixed Term)

Start Date

2026-07-01

Schedule

Full time

Organization

BALENCIAGA FASHION SHANGHAI CO. LTD