Job Description

Summary

About us

Founded by Cristóbal Balenciaga in 1917 in Spain and established in Paris in 1937, the House of Balenciaga redefined modern haute couture through its many innovations in form and technique.

Today, the House continues its founder’s vision through bold collections, including women’s and men’s ready-to-wear, accessories, and art objects. Its unprecedented commitment to digital innovation and social and environmental responsibility, as well as its ongoing research into materials, keeps the brand at the forefront of modernity.

In 2021, Balenciaga’s 50th couture collection, the first since its founder in 1968, reintroduced a standard of avant-garde elegance.

From October 2015 to July 2025, Demna designed the Men’s and Women’s collections as Artistic Director.

In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Job Description

Your opportunity

Under the direction of the General Manager Europe, the Retail Trainer will be responsible for the delivery and roll-out of trainings and continuous improvement of training programs; conduct needs assessments, evaluate outcomes and manage training path for France & Monaco retail teams.

This is an 8-month fixed-term contract (maternity leave cover).

How you will contribute

• Assist in executing competency building and talent development in accordance with the brand strategies and directions
• Roll-out and facilitate effective implementation of the trainings (Brand Image and Product, Retail Excellence, Business, Client Journey…)
• Champion training programs to create a positive and performance driven culture
• Work in close collaboration with business managers to analyze competency gaps, identify training needs and adapt training programs and action plans to meet the business needs
• Manage the delivery and quality of training programs including planning and coordinating training calendar, venues and participants
• Conduct pre and post training evaluation to ensure effectiveness, applicability and continuous improvement of training programs
• Collect, monitor and measure training KPIs (knowledge and skills retention, employee engagement and performance, client experience…)
• Conduct on-site coaching and accompany sales force in implementing their key learnings on the sales floor.

Who you are

• Degree holder in Business, Training, Human Resources Management, or a related discipline
• Previous hands-on experience in training and development preferably in luxury retail/hospitality industry
• Significant experience facilitating classroom training sessions and workshops for retail teams
• Strong skills in training needs analysis, program development, facilitation, and training delivery
• Mature, confident, positive mindset and excellent people skills to work with different cultures and all levels of staff
• A self-starter with solid organization and influencing skills, able to work autonomously
• Proven ability to manage multiple projects simultaneously and adapt priorities in a fast-paced environment
• Client-centric with a strong fashion sensibility
• Passionate about fostering a learning culture and developing talent
• Excellent communication and presentation skills
• Fluent in French and English
• Frequent Travel required in France

Why work with us?

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviours. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Job Type

Fixed Term (Fixed Term)

Start Date

2026-11-16

Schedule

Full time

Organization

BALENCIAGA S.A.S.