Job Description

Job Location Operations Center - Birmingham, AL 35209 Position Type Full Time Education Level High School Diploma/GED Job Shift Day Job Category Admin - Clerical

Job Title: Loan Operations Balancing Specialist

100% In-Office, Full-Time– Operations Center; Homewood, AL

The Balancing Specialist is responsible for ensuring the accurate daily reconciliation and balancing of general ledger (GL) accounts and demand deposit accounts (DDA). This position plays a critical role in maintaining the financial integrity of loan operations by identifying and resolving discrepancies, ensuring regulatory compliance, and supporting month-end and year-end closing processes.

Essential Duties and Responsibilities:

Daily Balancing & Reconciliation

• Perform daily balancing of general ledger accounts and demand deposit accounts to
• ensure accuracy and completeness
• Reconcile GL accounts to subsidiary ledgers and identify variances
• Research and resolve out-of-balance conditions, posting errors, and account discrepancies in a timely manner
• Review and balance daily transaction reports, including deposits, withdrawals, transfers, and adjustments
• Verify that all transactions are properly posted and coded to the correct accounts
• Maintain UCC and appraisal invoice worksheets for payment
• Identify and log bank absorbed and processing fees

Problem Resolution & Analysis

• Investigate and resolve discrepancies between core banking system records and GL balances
• Identify trends or recurring issues and recommend process improvements
• Work with lenders and loan assistants to correct errors and prevent future occurrences
• Document all research and resolution activities for auditing purposes

Reporting & Documentation

• Maintain detailed records of all reconciliation activities and exception items
• Assist with month-end and year-end closing procedures
• Support internal and external audit requests by providing documentation and explanations

Compliance & Controls

• Ensure all balancing procedures comply with bank policies, regulatory requirements, and internal controls
• Maintain confidentiality of customer and bank financial information
• Follow established FDICIA procedures for segregation of duties and dual control
• Stay current on regulatory changes affecting account reconciliation and reporting

Collaboration & Support

• Coordinate with branch staff, lending officers, and other operations personnel to resolve account issues
• Provide backup support for other operations functions as needed

Performs other related duties as assigned

Qualifications

Knowledge/Skills/Abilities:

• Strong understanding of general ledger accounting principles and bank reconciliation processes
• High attention to detail with excellent analytical and problem-solving skills
• Proficiency in Microsoft Excel (including formulas, pivot tables, and VLOOKUP functions)
• Experience with core banking systems; Experience with Jack Henry products is a plus
• Strong organizational skills with ability to manage multiple priorities and meet daily deadlines
• Excellent mathematical aptitude and ability to work with large volumes of numerical data
• Effective written and verbal communication skills
• Ability to work independently with minimal supervision
• Detail-oriented with a commitment to accuracy
• Self-motivated and dependable
• Professional demeanor and strong work ethic
• Team player with collaborative mindset
• Adaptable to changing priorities and procedures

Competencies:

• Accountability: Willing to claim ownership for results of actions that were executed personally; Meets personal and organizational obligations associated with serving customers and utilizing resources; Performs duties and position without requiring guidance.
• Collaboration: Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions.
• Customer Service: Establishes cooperative working relationships with others internal and external to the organization; Resolves fairly complex or non-routine problems, questions, or complaints; directs the most complex problems, questions, or complaints to the appropriate person; Effectively handles situations with moderate degree of tension, conflict and/or distress.
• Decision-Making: Exercises good judgment in situations where there are clear and straightforward answers; Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level; Occasionally seeks guidance from others when faced with adversity.
• Organizational Awareness: Demonstrates general knowledge of the mission and functions of the organization; Demonstrates basic knowledge of and adheres to the organization’s policies, procedures, rules, regulations impacting the organization, and guidelines; Stays current with organizational programs and polices; Understands the company's organizational structure and key departments/functions.
• Self-Management: Sets goals and priorities for own work consistent with goals of the organization and accommodates unforeseen workload; Applies effort and persistence toward the achievement of goals; Willingly accepts new or additional responsibilities.

Education &

Experience:

• High school diploma or equivalent required; Associate’s degree in Accounting, Finance, or related field preferred
• Minimum 2 years of experience in banking operations, accounting, or financial reconciliation
• Experience with GL and DDA account balancing preferred

Physical Requirements & Work Environment:

• Ability to sit for extended periods while working at a computer workstation
• Ability to view computer screens and review detailed financial reports
• Standard office environment with minimal physical demands