Job Description

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

Responsibilities

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Key Responsibilities & Essential Functions:

• Store Lead Operations / Training:
  • May serve as backup to Department Manager and typically works opposite shift to Manager
  • May help prepare department work schedules
  • Carries out supervisory responsibilities in accordance with policies and applicable laws
  • Assists with inventory control; loads, unloads, and moves product
  • Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
  • Assists in all technical areas, as needed
  • Performs Representative / Specialist duties frequently
• Customer Service / Sales:
  • Provides / coaches on superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections
  • Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
  • Merchandises products effectively
• Food Safety:
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Complies with department / Store operating procedures
  • Cleans / sanitizes sales floor, display cases, prep areas, and equipment
• Additional Department-Specific Responsibilities / Pre-requisites: BAKERY:
  • Ensures / oversees effective production planning and execution of supporting processes
  • Assists in all technical areas as needed (e.g., baking, frying, and decorating)
  • Culls bakery products for poor quality, expiration dates
  • Writes on cakes with icing per personalized customer requests
  • Stores with more than one Bakery Lead
  • Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store BEAUTY:
  • Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup DELI:
  • May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
  • Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
  • Assists with ordering and event order management (EOMs)
  • Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
  • Stores with more than one Deli Lead
  • Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store
  • PREPARED FOODS:
  • Serves / packages products at customer's request
  • Educates customers on preparation / reheating instructions of prepared foods
  • Prepackages condiments (sauces, dressings) for prepared food items
  • Cuts, slices, dices, chops, food in preparation for chef PRODUCE:
  • Lead (department)
  • Performs lead responsibilities for the department and may serve as backup to Produce Manager
  • Lead (in-store production)
  • Serves as dedicated lead over the in-store production work & Production Partners
  • Spends majority of time with processing team engaged in Daily Sequence of Tasks TEXAS BACKYARD:
  • Strong knowledge of nursery field
  • Strong knowledge of plant and chemical recommendations
  • Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
  • Keeps up with current nursery field-related trends

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Age Requirement:

• 18+

Work Experience:

• 6+ months of related experience and / or training, or - Required
• Combination of equivalent education / training - Required

Knowledge/Skills/Abilities:

• Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment - Required
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals) - Required
• Ability to write routine reports and correspondence - Required
• Ability to speak effectively before groups of customers or Partners - Required
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form - Required
• Ability to deal with problems involving several concrete variables in standardized situations - Required
• Communication and interpersonal skills - Required

Education:

• Associate’s Degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training - Required

Licenses/Certifications:

• Completion of Company Orientation - Required
• Food safety and sanitation training - Required
• eCommerce Online Ordering training - Required
• Ability to complete Texas Nursery & Landscape Association training H-E-B internal training - Required

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department-Bakery:* Constantly reach at waist, grasp* Frequently stand, walk, reach at shoulder, bend* Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction* Occasionally be exposed to wet, cold, hot conditions, loud noise* Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbsBeauty / Drugstore / General Merchandise:* Constantly reach at waist, grasp* Frequently stand, walk* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to wet conditions, loud noise, ambient temperaturesCOSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbsDRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbsGENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbsDairy / Frozen / Grocery:* Constantly reach at waist, grasp* Frequently stand, walk* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to wet, cold conditions, loud noiseDAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbsFROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbsGROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbsDeli:* Constantly reach at waist, grasp* Frequently stand, walk, stoop* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to wet, cold, hot conditions, loud noise* Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbsEntertainment / Nature's Harvest:* Constantly reach at waist, grasp* Frequently stand, walk* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to loud noiseENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbsNATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbsFloral:* Constantly reach at waist, grasp* Frequently stand, walk* Frequently be exposed to cold conditions* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to wet, cold, hot conditions, loud noise* Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbsSeafood:* Constantly reach at waist* Frequently stand, walk, pivot, push / pull with arms, grasp* Frequently be exposed to wet and cold* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion* Occasionally be exposed to hot conditions, loud noise, ambient temperatures* Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbsShowtime:* Constantly stand, reach at waist, grasp* Frequently stand, walk, pivot, push / pull with arms, grasp* Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movements* Occasionally be exposed to loud noise* Demonstrate the ability to lift 25 lbs, and manage in excess of 45 lbsTexas Backyard:* Constantly reach at waist, grasp* Frequently stand, walk* Frequently be exposed to ambient temperatures* Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to wet conditions and loud noise* Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 9/1/2022