The Peninsula London is delighted to announce that we are seeking a Baggage Attendant that will have an instrumental influence on the arrival and departure experience. Being responsible for impeccable service to our guests ensuring a warm welcome or fond farewell, handling the guest property with care and consideration. This position will work within a team and report to the Guest Services Manager. We aim to ensure that all people feel like they belong and can have the ultimate experience, service with a personalised and attentive dedicated team to look after them.
An exceptional opportunity to join our high-profile flagship hotel in London.
Market-leading remuneration, service charge, and attractive benefits
Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
Handle all guest luggage, throughout the guest journey, from arrival to departure, and ensure correct storage of luggage by following the correct procedures.
Ensure prompt delivery and pick up of luggage to the guest accommodation by adhering to the guest service principles.
Welcome guests in the forecourt, assist guests in getting in and out of vehicles.
Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
General requirements
Experience and knowledge of hotel operations through a similar position, ideally to have a min of 1 year of relevant experience in a similar role. (Front Office or Concierge)
Hospitality-related certification or alternative.
Passion and appreciation of quality luxury hotel service with exceptional communication skills.
Excellent time management and organization, highly adaptable, naturally positive.
Flexibility and capability of working under pressure.
This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
We are delighted to receive your CV and will liaise with suitable candidates directly.
The Hongkong and Shanghai Hotels, Limited (HSH) is a luxury hospitality and real estate group incorporated in 1866 and listed on the Hong Kong Stock Exchange (00045). It owns and operates twelve of the world’s finest hotel properties under The Peninsula brand, located in exceptional city centre locations in Asia, US and Europe. The company’s portfolio also includes strategic commercial properties, clubs and services and tourism assets, including The Peak Tram – one of Hong Kong’s most popular tourist attractions.
