Job Description

Love working outdoors and providing great service? The Backyard Café at Sunriver Resort is hiring Café/Cart Attendants to help deliver delicious food, refreshing drinks, and exceptional guest experiences.The Café / Golf Cart Attendant is responsible for performing general cashier and serving duties in the resort cafes. They are responsible for ensuring the standards of service in assigned outlets. The Café / Golf Cart Attendant will assist with maintaining the AAA Four Diamond standards.

The Café/ Golf Cart Attendant will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Responsibilities

• Takes guests orders using POS system
• Receives proper and accurate payment from guests
• Distributes appropriate change
• Accurately reports tips and hours each shift using proper documents
• Adheres to OLCC and Sunriver Resort policies and procedures
• Ensures bookkeeping policies and procedures are followed daily
• Assists chefs/cooks with food preparation
• Prepares specialty drinks
• Counts money in cash drawers at the beginning of shift and end of shift to ensure the amounts are correct and there is adequate change
• Serves guests food and beverages tableside
• Wipes down tables and ensures cleanliness of café
• Informs and promotes guests of daily specials
• Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
• Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
• Familiarizes him/herself with menu
• Offers creative selling of products to guests
• Answers questions and/or makes recommendations on menus as needed
• Explains how various menu items are prepared, describing cooking methods and ingredients
• Takes into consideration any special request, dietary issues made by the guest
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Restocks grab and go stations as necessary

Qualifications

• High school education required
• Prior hospitality experience preferred
• At least six months food & beverage experience preferred
• At least one year customer service experience preferred
• At least six months POS system experience preferred
• Basic computer skills to include Microsoft
• Must always ensure a teamwork environment
• Must have or be able to obtain prior to start date a valid OLCC card
• Must have or be able to obtain prior to start date a valid Oregon Food Handler’s permit
• Must be able to frequently lift and carry up to 10 lbs and occasionally up to 30 lbs
• Must be able to occasionally push/pull up to 50 lbs
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; and overhead reaching, squeezing occasionally

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